Concierge (on-call/casual)

Skyservice; Dorval; On-site; CAD 22,000 - 28,000; Part time

Job summary

SKYSERVICE BUSINESS AVIATION in Dorval, Canada is seeking a part-time on-call Customer Service/Front Desk representative to support our operations. You will greet passengers, coordinate with flight crews and FBO personnel, and assist with catering, ground transport, and baggage handling as required.

Join a team dedicated to safety, service excellence and efficiency. This role requires flexibility to work various shifts, including weekends and holidays, and the ability to lift up to 50 lbs.

Qualifications

• 2–3 years in discerning customer service, preferably in aviation
• Must have a Class 5 driver's license
• Available to work on different shifts, including weekends and statutory holidays
• Must be able to lift up to 50 lbs
• Completion of secondary school or equivalent is required

Responsibilities

• Deliver exceptional customer service in accordance with our brand philosophy and Elevate Program standards.
• Facilitate the efficient, professional, and courteous arrival and departure of customers, passengers, and flight crews.
• Maintain regular communication with the Front Desk and Lineservice teams to ensure seamless customer service delivery.
• Coordinate communication between customers, flight crews and FBO personnel.
• Greet and assist flight crews with catering, ground transportation arrangements, and other ground support requirements.
• Greet passengers and provide baggage handling and valet parking services, as requested.
• Greet arriving aircraft and ensure baggage carts and valet vehicles are prepared as needed.
• Cover the Front Desk and perform high-level CSR duties such as answering calls and inquiries.
• Escalate customer service concerns to the Supervisor or Manager in a timely manner.
• Maintain cleanliness and presentation of all customer-facing areas and facilities.
• Conduct courtesy shuttle runs to airport terminals and hotels as required.
• Ensure courtesy shuttle is clean, fueled, and maintained to SOPs.
• Perform daily/weekly vehicle inspections and report deficiencies to the GSE Supervisor.

Skills

Customer service

Aviation experience

Communication

Organization

Pressure handling

Job description

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

Your future at Skyservice:

Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams!

This is an on-call / casual position (up to 40 hours per month)

SUMMARY OF RESPONSIBILITIES:

• Deliver exceptional customer service in accordance with our brand philosophy and Elevate Program standards.
• Facilitate the efficient, professional, and courteous arrival and departure of customers, passengers, and flight crews.
• Maintain regular communication with the Front Desk and Lineservice teams to ensure seamless customer service delivery.
• Facilitate/coordinate communication between customers, flight crews and FBO personnel.
• Greet and assist flight crews with catering, ground transportation arrangements (limousine, shuttle, rental vehicles), and other ground support requirements.
• Deliver catering, coffee, ice, newspapers, and other requested items to aircraft as required.
• Greet passengers and provide baggage handling and valet parking services, as requested.
• Greet arriving aircraft whenever operationally feasible and ensure baggage carts, are available and ready for use; Ensure valet vehicles are prepared for passenger return, including snow removal, and warming vehicles during winter operations.
• Cover the Front Desk and perform high-level CSR duties such as answering incoming telephone calls and assisting with inquiries, as required.
• Escalate customer service concerns, operational issues, or safety matters to the Customer Service Supervisor or Manager in a timely manner.
• Maintain the cleanliness, and presentation of all customer-facing areas, including Passenger and Pilot lounges, the Cafe, Boardrooms and Luggage storage areas. Ensure that supplies are always stocked and that equipment, including coffee machines and televisions, are operational. Report deficiencies as required and follow up to ensure they are remedied.
• Conduct courtesy shuttle runs to airport terminals, hotels, as required.
• Ensure courtesy shuttle is clean, fueled, and maintained to Standard Operating Procedures.
• Ensure vehicle-related supplies, including cleaning products are on hand.
• Complete daily / weekly vehicle inspections; submit reports to the designated GSE Supervisor.
• Adhere to all Standard Operating Procedures.
• Conduct and document security patrols, door checks, and parking lot inspections two to three times per shift, monitor interior and exterior areas for unusual/suspicious activity, safety or security concerns, vehicle damage, and other irregularities. Promptly report any issues.
• Maintain the cleanliness and safety of parking lots, entrances, walkways, and exterior areas; During winter operations, ensure groundside and airside walkways remain clear of snow and ice until contracted snow removal services arrive on site.
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

• A minimum of 2-3 years' experience in a discerning customer service environment, preferably in aviation;
• Must have a Class 5 driver's license;
• Available to work on different shifts, including weekends and statutory holidays;
• Must be able to lift up to 50 lbs.;
• Excellent communication skills;
• Strong organizational skills;
• Ability to work under pressure;
• Ability to consistently provide a positive attitude;
• Completion of secondary school or equivalent is required.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.