Concierge Non Union

Aspira Doon Village Retirement Living; Kitchener; On-site; CAD 30,000 - 40,000; Full time

Job summary

A senior living community in Kitchener is seeking a Concierge to enhance residents' experiences. The role involves responding to inquiries, promoting excellent customer service, and providing support to management. Candidates should have completed grade 12, possess strong communication and organizational skills, and be proficient in MS Office. This position requires passing a Vulnerable Sector Check and meeting other provincial requirements.

Qualifications

• Applicants must pass the prescribed Vulnerable Sector Check.
• Successful candidates must meet provincial police check requirements.
• Multi-tasking ability is necessary.

Responsibilities

• Respond to resident and visitor inquiries using problem-solving skills.
• Promote excellent customer service in all interactions.
• Greet visitors and conduct mini tours as needed.
• Provide clerical support to managers.
• Complete records for cash transactions related to meal vouchers.
• Perform other assigned duties.

Skills

Excellent verbal and written communication skills

Positive attitude and proven customer service skills

Proven organizational skills

Computer proficiency with MS Office

Education

Completion of grade 12 education

Job description

Overview

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Concierge your typical day will impact in the following ways :

Responsibilities

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must haves

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.

Bonus Points for having

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.