Concierge (Lot Attendant)

The Humberview Group; Old Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Concierge (Lot Attendant) in Toronto, where your role is vital in delivering exceptional customer service in the automotive industry. This position allows you to engage with customers, assist service advisors, and ensure a well-organized service area. With a strong emphasis on career growth, mentorship, and a supportive work environment, you will be part of a team that values your contributions. Enjoy exclusive perks, competitive benefits, and a culture that prioritizes work-life balance, making it an ideal opportunity for those passionate about the automotive field and eager to grow their careers.

Benefits

Career Growth Opportunities

Referral Bonus Program

Comprehensive Benefits Package

Employee Assistance Program

Team Member Pricing on Vehicles

Discounts on Gym Memberships

Social Events and Gatherings

Work-Life Balance with Long Weekends

Qualifications

• Valid driver's license required, keen attention to detail, and ability to work independently.
• Strong customer service skills and a friendly demeanor are essential.

Responsibilities

• Greet customers and direct them appropriately in the service area.
• Maintain a clean and safe service drive area and assist with service traffic flow.
• Perform customer follow-ups on repair orders and assist with service counter duties.

Skills

Customer Service

Attention to Detail

Organizational Skills

Teamwork

Independence

Education

Valid G or G2 Driver's License

Job description

Audi Midtown Toronto is looking for a Concierge (Lot Attendant) to join their team in Toronto.

Our Concierges are an integral part of the day-to-day flow of business in the Service Department.

The Concierge provides excellent customer service while interacting with customers in the Service drive-thru. They may also assist Service Advisors and Technicians by bringing customer vehicles through the shop and keeping the lot organized.

Audi Midtown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles, 20 Stores, 18 Brands, and 1 Promise: Serving you better, each and every day.

Why Join HG:

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match, and an Employee Assistance Program (EAP).
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024.
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success.
• Mentorship: Receive training and support from our leadership team.
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
• Social Engagement: Engage in social events like sporting gatherings and BBQs.
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer long for more time with family.
• And much more for you to discover!

Job Duties:

• Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location.
• Controls service traffic flow and parking.
• Determines if customers coming into service have an appointment.
• Records customer's name, VIN, tag number, mileage, and existing vehicle damage.
• Assists lot attendant with duties at the service counter and in the service drive.
• Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
• Maintains a professional appearance.
• Performs customer follow-up on repair orders.
• Other duties as required by the Service Manager.

What We Look For:

• Valid G or G2 Driver's License.
• Able to drive both manual and automatic transmission is an asset.
• Keen attention to detail.
• An organized and motivated individual who can work independently and as a team player.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.