Concierge - Bilingual Advisor (French)

Aritzia; Vancouver; On-site; CAD 27,552 - 41,328; Part time

Benefits offered by this job

Product discount

In-office fitness studio

Aritzia Virtual Wellness resources

Creative, dog-friendly workplace

Job summary

Aritzia is seeking Bilingual Advisors for its Concierge Centre in Vancouver, BC. This role focuses on delivering exceptional client service in French and English while building trust through styling expertise. Candidates must possess strong communication skills and a passion for customer relations.

The position requires working 30 hours weekly, with shift schedules varying across weekdays and weekends. Aritzia offers a competitive hourly wage ranging from $20 to $30 CAD, alongside numerous employee benefits.

Qualifications

• Fluent communication in French and English, with French preferred as first language.
• Commitment to learn and apply Aritzia's values and standards.
• Aptitude for learning and navigating diverse technology systems.

Responsibilities

• Deliver client service across channels including Live Chat, Phone, and Email.
• Sell clothing and build client confidence through styling expertise.
• Resolve inquiries efficiently to ensure client satisfaction.

Skills

Fluent written and verbal communication in English and French

Retail, contact-centre, customer-service or hospitality experience

Aspirational sense of individual style

Education

French language proficiency certification (DALF C1, C2 or CEFR C1/C2)

Job description

Have an eye for style? We are hiring Bilingual (French/English) Advisors at our Concierge Centre in Vancouver, BC. This role is part of the Concierge Division which connects with and delights our clients.

Role & Responsibilities

• Deliver world‑class client service across all channels including Live Chat, Phone, and Email in French and English.
• Sell clothes and earn client confidence through unparalleled styling expertise.
• Resolve client inquiries efficiently, ensuring the highest levels of satisfaction.
• Meet and exceed established performance targets.

Qualifications

• Fluent written and verbal communication in English and French; French is preferred as first language.
• French language proficiency certification such as DALF C1, C2, or CEFR C1/C2.
• Passion for providing world‑class client service and building long‑lasting client relationships.
• Aspirational sense of individual style.
• Desire to thrive on a high‑performance team.
• Commitment to learn and apply Aritzia’s values and standards.
• Aptitude for learning and navigating diverse technology systems.
• Retail, contact‑centre, customer‑service or hospitality experience is considered an asset.

Logistics

• Work 30 hours per week during mandatory training in the first two weeks (Monday to Friday 8AM–2PM PST).
• Work shifts within operating hours 8AM–9PM PST, including evenings and weekends.
• No extended time off from mid‑November through January during peak sales events.

Compensation

Typical hiring range $20–$30 CAD/hour. Final wage may vary based on job‐related knowledge, skills and experience.

Benefits

• Product discount.
• A‑OK Commissary & Café.
• In‑office fitness studio (SET).
• Aritzia Virtual Wellness resources.
• Aspirational workplace – creative, dog‑friendly offices.
• Private parent’s room, shower facilities, bike rooms, etc.
• Dry‑cleaning, hotel and restaurant discounts, self‑care promos, on‑site medical care.

EEO Statement

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. We’re committed to making your experience positive and transparent.