Concierge – Bilingual Advisor (French)

Aritzia; Vaughan; On-site; CAD 27,552 - 41,328; Part time

Benefits offered by this job

Product discount and exclusive private shopping events

On-site fitness studio with classes

24/7 wellness resources

Creative workplaces that are dog-friendly

Job summary

Aritzia is seeking a Bilingual Concierge Advisor based in Vaughan, Canada. In this role, you will provide exceptional client service across various channels while using your bilingual skills in French and English to enhance client confidence and satisfaction.

The position offers competitive compensation ranging from $20 to $30 USD per hour based on experience, alongside a comprehensive onboarding program. Enjoy perks including product discounts, wellness resources, and exclusive shopping events.

Qualifications

• Ability to communicate effectively in both English and French, both written and verbal.
• Passion for providing world-class client service.
• Retail, contact centre, customer service, or hospitality experience is an asset.

Responsibilities

• Deliver world-class client service across all channels (Live Chat, Phone, and Email).
• Sell clothes and build client confidence through styling expertise.
• Resolve client inquiries efficiently.

Skills

Bilingual in French and English

Client service expertise

Effective communication

Retail experience

Education

Certifications in French language proficiency (DALF C1, C2, or CEFRL C1/C2)

Job description

THE TEAM

The mission of the Concierge Division is to connect with and delight our clients.

THE OPPORTUNITY

Aritzia Concierge is a dynamic high‑performing team delivering Everyday Luxury to the world. The Bilingual Concierge Advisor role offers industry‑leading wages from $20–$30/hour with unlimited growth potential and a comprehensive onboarding program.

THE ROLE

As a Bilingual Concierge Advisor, you will:

• Deliver world‑class client service across all channels (Live Chat, Phone, and Email) in French and English
• Sell clothes and build client confidence through unparalleled styling expertise
• Resolve client inquiries efficiently to ensure the highest levels of satisfaction
• Meet and exceed established performance targets

THE QUALIFICATIONS

• Ability to communicate effectively in English written and verbal, and French written and verbal
• French as first language preferred
• Certifications in French language proficiency such as DALF C1, C2, or CEFRL C1/C2
• Passion for providing world‑class client service and building long‑lasting client relationships
• Aspirational sense of individual style
• Desire to thrive on a high‑performance team
• Commitment to learn and apply Aritzia’s values and standards
• Aptitude for learning and navigating diverse technology systems
• Retail, contact centre, customer service, or hospitality experience considered an asset

THE LOGISTICS

• Work 30 hours per week for mandatory training during the first two weeks
• Training scheduled Monday to Friday from 11AM – 5PM EST
• Work shifts within operating hours of 9AM – 9PM EST (including evenings and weekends)
• No extended time off from mid‑November through January during peak sales events
• Actual hours scheduled each week will depend on availability and business volumes

THE COMPENSATION

The typical hiring range is $20–$30 CAD/hour. Final wage may vary based on knowledge, skills, and experience. Aritzia’s compensation package includes a pay‑for‑performance philosophy with growth and recognition opportunities.

THE PERKS

• Product discount and exclusive private shopping events
• A‑OK Commissary & Café – private in‑house dining
• SET – on‑site fitness studio and gym with state‑of‑the‑art equipment, custom‑created classes, and optional personal training, open 7 days a week
• Aritzia Virtual Wellness – 24/7 resources for wellbeing
• Creative, inspiring workplaces that are dog friendly
• Additional amenities such as shower facilities, bike rooms, and more

EEO STATEMENT

Aritzia is an Equal Employment Opportunity employer. We are committed to creating an inclusive, diverse workplace and providing accommodations for qualified individuals with disabilities at any stage of the recruitment process and employment. Our hiring criteria are based on job‑related knowledge, skills, and experience.