Concierge

Holt, Renfrew & Co.; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

Holt Renfrew in Toronto is seeking a Concierge to provide exceptional customer service and maintain effective relationships within the concierge community. Ideal candidates will have a high school diploma and prior customer service experience, encompassing a variety of responsibilities in a luxury retail environment. Join a team committed to inspiring a more sustainable future through exceptional service and positive change.

Benefits

Competitive total compensation

Generous employee discount

Pension and health & dental benefits

Tuition assistance

Continuous learning and development

Qualifications

• Previous experience in customer service environment.
• Good working knowledge of computer software.

Responsibilities

• Provide excellent customer service and resolve inquiries.
• Maintain relationships with clients and vendors.
• Support sales floor and concierge community.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

time left to apply End Date: July 12, 2025 (25 days left to apply)

job requisition id R2000570853

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.

Specific responsibilities include (but are not limited to) the following:

· Provide a consistently excellent level of customer service to all clients by acting as their ambassador.

· Maintain expert knowledge of store and where product is located.

· Resolve standard customer service issues within policy.

· Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.

· Respond to internal and external client inquiries and/or complaints within 24 hours.

· Process gift cards for all internal and external clients.

· Support client services department as required.

· Provide support to sales floor by being POS super users.

· Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.

· Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).

· Maintain expert knowledge of "The Best" of local community and city.

· Attend concierge events and information sessions.

· Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc.

· Ensure text on plasma screens is up-to-date and relevant.

· Respond to all event related inquiries in a timely manner.

· Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

· High school diploma

· Previous experience in customer service environment

· Good working knowledge of computer software (Word, Excel, Outlook, etc.)

The measures of success:

· Monthly One-on-one

· New services being offered

· Event walk throughs

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Who We Are

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers.

We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet.

We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so.

We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE.

What Makes Us Unique

No other brand has this combination of traits, and they give us our strong point of view and set us apart.

Magenta

Own and elevate Magenta so that it is synonymous with the brand.

Canadian

Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage.

Sustainability

Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet.

Personal Service

Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts.

How We Do It

Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities.

Warmth

Be open, welcoming, and respectful to others.

Unity

We are one team, one community, sharing one planet.

Passion

Passion is what drives us to be curious and think creatively.

We constantly encourage ourselves to be better.