Online Order Support VA (Brand Concierge)

TalentPop App; Markham; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading company in IT Services seeks an Online Order Support VA to join their remote Brand Concierge team. This entry-level role focuses on delivering exceptional customer experiences through effective communication and proactive support. The ideal candidate will possess strong organizational skills and be familiar with customer support platforms.

Benefits

Performance-based raises and bonuses

Paid time off

HMO health coverage

Collaborative team culture

Opportunities for skill growth

Qualifications

• 1+ year of experience in customer support or VA roles.
• Strong communication skills and proactive problem-solving.
• Experience with tools like Shopify, Zendesk, or Gorgias is a bonus.

Responsibilities

• Assist customers via phone, email, live chat, or SMS for orders.
• Ensure smooth order processing and provide thoughtful solutions.
• Document inquiries and feedback to improve customer experience.

Skills

Clear, friendly communication

Organization

Attention to detail

Time management

Proactive problem-solving

Tools

Shopify

Zendesk

Gorgias

Job description

Online Order Support VA (Brand Concierge)

Online Order Support VA (Brand Concierge)

1 day ago Be among the first 25 applicants

Now Hiring: Online Order Support VA (Brand Concierge)

Work From Home | Full-Time | Customer Experience-Focused

Love helping people and making their day better — even through a screen? At TalentPop App, we’re building unforgettable customer experiences for fast-growing online brands. We’re on the lookout for a warm, detail-oriented, and reliable Online Order Support VA to join our Brand Concierge team.

This isn’t your average support role. You’ll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand. If you care about connection, consistency, and customer happiness — read on!

What You’ll Be Doing

• Chatting with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions
• Providing support that feels human — reflecting each brand’s voice and values with care
• Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions
• Keeping things documented — from common questions to key feedback
• Sharing helpful insights with the team to improve the overall customer journey
  
  

You’re a Great Fit If You Have

• 1+ year of experience in customer support, VA roles, or e-commerce
• Clear, friendly written and verbal communication
• Familiarity with Shopify, Zendesk, or Gorgias (bonus points!)
• A calm and proactive approach when solving customer issues
• A reliable internet connection and a quiet home workspace
• Strong organization, attention to detail, and time management
  
  

What We Offer

• Performance-based raises and bonuses
• Paid time off and HMO health coverage
• Fully remote — work from anywhere you feel productive
• A friendly, collaborative team culture
• Opportunities to grow and level up your skills
  
  

To apply, include the application code BCS so we can fast-track your application!

If you’re ready to make every customer interaction count — we’d love to have you on the team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  IT Services and IT Consulting

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