Concierge

Sienna Senior Living; Saskatoon; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Concierge, where you will play a vital role in enhancing the lives of residents. This permanent full-time position offers a dynamic work environment where your customer service skills will shine. You will be the first point of contact for residents and visitors, ensuring their needs are met with warmth and professionalism. Your organizational and problem-solving abilities will be key as you handle inquiries, provide clerical support, and manage cash transactions. If you are passionate about helping others and making a difference in a community setting, this opportunity is perfect for you.

Qualifications

• Completion of grade 12 education is required.
• Must demonstrate computer proficiency with MS Office, especially Excel and Word.

Responsibilities

• Respond to resident and visitor inquiries with a diplomatic approach.
• Promote excellent customer service in all interactions.

Skills

Customer Service Skills

Problem Solving Skills

Communication Skills

Organizational Skills

Multitasking

Education

Grade 12 Education

Office Administration Courses

Tools

MS Office

Excel

Word

Job description

If you’re passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

This is a Permanent Full-Time position with 80 hours biweekly.

Schedule:

• Mon 7:30am-4:00pm
• Tues 7:30am-4:00pm
• Wed 7:30am-4:00pm
• Thurs 7:30am-4:00pm
• Fri 7:30am-4:00pm
• Sat OFF
• Sun OFF

As a Concierge your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensuring all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents, and team members.
• Greeting all visitors to the building and ensuring that their needs are addressed in a pleasant and unhurried fashion and conducting mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers/tickets.
• Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.
• Must demonstrate computer proficiency with MS Office, specifically Excel and Word.
• Experience working with Seniors is an asset.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multitask.
• As part of legislative requirements, all successful candidates must successfully pass a Vulnerable Sector and Criminal Record Check.

Bonus Points for having:

• Additional applied courses, i.e., office administration preferred.

Act upon your desire to help others and join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.