Concierge

HHM Hospitality; Saskatchewan; On-site; CAD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Hotel sucht einen engagierten Concierge, der Gästen bei besonderen Anliegen hilft und einen hervorragenden Service bietet. In dieser Rolle sind Sie dafür verantwortlich, Gäste herzlich zu begrüßen, Informationen über lokale Attraktionen bereitzustellen und Reservierungen vorzunehmen. Sie arbeiten daran, die Zufriedenheit der Gäste zu steigern und sicherzustellen, dass ihre Bedürfnisse erfüllt werden. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im Kundenservice oder gleichwertige Schulung erforderlich.
• Kenntnisse über lokale Attraktionen und Veranstaltungen sind von Vorteil.

Responsibilities

• Begrüßen und unterstützen Sie Gäste proaktiv.
• Koordinieren Sie Hotelservices und Annehmlichkeiten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Kenntnis der lokalen Gemeinschaft

Education

High School Diplom

Job description

Overview

Opportunity: Concierge

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Your Growth Path

Front Desk Supervisor – Guest Service Manager – Assistant General Manager

Your Focus

• Warmly greet and acknowledge guests, proactively offering assistance.
• Provide information about local attractions and events.
• Make travel arrangements.
• Make dining and other reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Pick up and deliver items or run errands.
• Carry out unusual requests, such as searching for hard-to-find items or services.
• Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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