Concierge

Aspira Carolina Retirement Living; Perth; On-site; CAD 30,000 - 40,000; Full time

Job summary

Une entreprise de soins aux personnes âgées recherche un Concierge pour offrir une expérience exceptionnelle aux résidents et visiteurs. Le candidat idéal possédera de fortes compétences en communication et en service à la clientèle, ainsi qu'une bonne organisation. Les responsabilités incluent la gestion des demandes et la promotion d'une atmosphère chaleureuse.

Qualifications

• Excellentes compétences verbales et écrites.
• Attitude positive et compétences en service client prouvées.
• Capacité à multi-tâches et compétences organisationnelles.

Responsibilities

• Répondre aux demandes des résidents et des visiteurs avec diplomatie.
• Promouvoir un excellent service à la clientèle dans toutes les interactions.
• Effectuer un soutien administratif pour les gestionnaires.

Skills

Communication

Service client

Organisation

Résolution de problèmes

Proficiency MS Office

Education

Diplôme de grade 12

Job description

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

Casual

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Concierge your typical day will impact in the following ways :

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must haves :

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.

Bonus Points for having :

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.