Concierge

Fairmont Hotels & Resorts; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to enhance guest experiences at a premier resort nestled in the stunning Canadian Rockies. This role involves anticipating guests' needs, managing reservations, and providing personalized service to ensure memorable stays. Ideal candidates will possess strong customer service and administrative skills, along with a passion for local attractions. Join a dynamic team where you can grow and thrive in a supportive environment, while enjoying exclusive perks and benefits that elevate your work-life balance. Embrace the opportunity to contribute to a vibrant hospitality experience.

Benefits

Subsidized Staff Accommodation

Complimentary Meal Per Shift

Employee Travel Program

Access to Mountain Explorer Travel Program

Comprehensive Wellness Platform

Discounts at Food & Beverage Outlets

Colleague Lifestyle Program

Opportunities for Career Development

Qualifications

• Previous customer-related and administrative experience required.
• Valid Alberta driver’s license is mandatory.

Responsibilities

• Assist guests with arrangements and promote hotel services.
• Provide personalized service to VIP guests and handle special requests.

Skills

Customer Service

Administrative Skills

Communication

Knowledge of Local Attractions

Education

High School Diploma

Pro Serve Certification

Tools

Microsoft Windows

Property Management Software

Open Table

Kipsu Messaging System

Job description

Company Description

Fairmont Jasper Park Lodge is a premier year-round resort offering exceptional outdoor adventures for both guests and colleagues. Jasper is a haven for nature lovers and adventure enthusiasts, surrounded by the majestic Canadian Rockies and breathtaking landscapes.

Job Description

Starting Rate of Pay: $19.60 per hour CAD

Your Job Duties Include

As a Concierge, your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay. In this role you will support the hotel by:

• Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
• Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
• Assist guest with dining reservations and handling group/ special occasions dining needs
• Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
• Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner.
• Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
• Other duties as assigned
  
  

Qualifications

Your experience and skills include:

• Previous customer related experience required
• Previous administrative experience required
• Valid Alberta driver’s license required
• Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
• Computer literate in Microsoft Window applications an asset
• Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset
• Pro Serve certification an asset
  
  

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
  
  

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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