Concierge

Fairmont Hotels and Resorts; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Concierge, der die Erwartungen der Gäste übertrifft. Diese saisonale Position bietet die Möglichkeit, in einem luxuriösen Umfeld zu arbeiten, während Sie den Gästen helfen, ihren Aufenthalt unvergesslich zu gestalten. Sie werden für die Bereitstellung von exzellentem Kundenservice verantwortlich sein, indem Sie Gäste bei ihren Bedürfnissen unterstützen und sicherstellen, dass sie die Annehmlichkeiten des Hotels optimal nutzen. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Subventionierte Mitarbeiterunterkunft

Kostenloses Essen in der Mitarbeitercafeteria pro Schicht

Zugang zum Mitarbeiterreiseprogramm mit Rabatten

Qualifications

• Erfahrung im Kundenservice, idealerweise in einer Concierge-Rolle.
• Professionelle Präsentation und hervorragende Kommunikationsfähigkeiten.

Responsibilities

• Bieten Sie professionellen, freundlichen und engagierten Service.
• Helfen Sie Gästen bei ihren Plänen und Arrangements während ihres Aufenthalts.

Skills

Kundenservice

Verbal- und schriftliche Kommunikationsfähigkeiten

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada's year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Concierge
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay.

This is a seasonal position running from May until the end of August.

Starting Rate of Pay: $20.50 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.30

Job Duties Include:

• Consistently offer professional, friendly and engaging service
• Assist guests with mail, messages, and any plans or arrangements they require
• Assist with any plans or arrangements the guest intends to make during their stay
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards

Qualifications

• Previous customer related experience an asset, ideally in a Concierge role
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]