Concessions Manager - Rogers Centre

Legends; Old Toronto; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player in premium experiences is seeking a Concessions Manager to oversee operations at a premier venue. In this role, you will manage all aspects of concessions, ensuring exceptional fan experiences while maintaining budgetary goals. You'll provide leadership and mentorship to your team, fostering a positive work environment, and ensuring compliance with health and safety regulations. This is a fantastic opportunity for a dynamic leader with a passion for customer service and a knack for operational excellence. If you're ready to elevate the fan experience at a world-class venue, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Retirement Savings Plan

Qualifications

• 5-7 years management experience in high volume foodservice industry.
• Excellent communication skills and ability to multi-task.

Responsibilities

• Manage day-to-day concessions operations at Rogers Centre.
• Ensure compliance with safety, sanitation, and alcohol regulations.

Skills

Management Experience

Customer Service

Communication Skills

Leadership

Multi-tasking

Knowledge of POS Systems

Inventory Management

Microsoft Office Suite

Education

Bachelor's Degree

Tools

POS Systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ– offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

THE ROLE

Under the leadership of the General Manager, and the Concessions Director the Concessions Manager will be responsible for effectively and profitably managing and directing all day-to-day aspects of the Concessions operations at Rogers Centre.

ESSENTIAL FUNCTIONS

• Responsible for assisting in operating within budget, manage monthly P&L statements and ensuring that all financial reporting is accurate.
• Foster a partnership with the Client to deliver on fan experiences for all events.
• Create and foster a positive team member experience.
• Provide leadership, coaching and mentorship to the staff responsible for executing the team business plan.
• Sustain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Provide efficient service and quality products by maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
• Ensure unit compliance with federal, provincial, local, and Legends regulations regarding sale of alcohol.
• Ensure proper hiring, promoting associates per Legends standards and CBA.
• Preserving existing programs and developing new concepts to ensure the highest possible quality of food and service.
• Oversee inventory for concessions operations and assist in developing yearly operational budgets.
• Scheduling of hourly staff as required.
• Adhering to all Legends and Client policies and processes.
• Perform other related duties, tasks and responsibilities are required.

QUALIFICATIONS

• The ideal candidate will have a bachelor’s degree with a minimum of 5-7 years' management experience in the high volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Demonstrate leadership and vision in managing staff groups and major projects or initiatives.
• Customer service oriented with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting procedures, POS Systems and inventory management systems is preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and RSP plan.

WORKING CONDITIONS

Location:On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Legends will provide reasonable accommodation upon request for qualified individuals with disabilities in the job application process.