Concepteur Web

Airbus Canada; Toronto; On-site; CAD 146,000 - 174,000; Full time

Job summary

Home Depot recherche un Architecte Salesforce expérimenté pour concevoir et déployer des architectures Salesforce évolutives et durables. Vous dirigerez l’architecture et le design de solutions sur Salesforce pour plusieurs projets complexes et les opérations quotidiennes.

Vous travaillerez en étroite collaboration avec les parties prenantes, guiderez les ingénieurs et piloterez l’implémentation d’IA, de Voice, et d’intégrations Marketing Cloud, tout en favorisant l’excellence DevOps et la

Qualifications

• Bachelor’s degree en informatique, ingénierie ou domaine lié.
• Plus de 10 ans d’expérience sur des plates-formes d’entreprise, Salesforce privilégié.
• 4–5+ années en rôle d’Architect Salesforce.
• Expertise approfondie sur Sales Cloud et Service Cloud, y compris Service Cloud Voice.
• Expérience avec l’intégration REST/SOAP et les patterns event-driven.

Responsibilities

• Concevoir et diriger des architectures Salesforce pour des projets complexes.
• Superviser les opérations quotidiennes des applications Salesforce et assurer la gouvernance DevOps.
• Mentor et encadrer les équipes onshore/offshore.
• Intégrer l’IA, Voice et marketing cloud dans les solutions enterprise.

Skills

Apex

LWC

REST/SOAP APIs

Git & CI/CD

Sales Cloud

Service Cloud

AI/Einstein

Security & Compliance

Education

Bachelor’s degree en CS/Engineering

Tools

Talend

Informatica

Jenkins

Bitbucket

Job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.Position PurposeThe Salesforce Architect is a technical leader responsible for designing, building, and delivering scalable and sustainable Salesforce solutions across our various lines of business. In this role, you will oversee day-to-day operations of Salesforce applications, provide thought leadership, and navigate the team through design, architecture governance, and application roadmaps.As the principal technical resource, you will partner closely with business stakeholders, product owners, and contact center teams to translate business requirements into robust, best-practice Salesforce architectures, ensuring long-term success and minimal technical debt. You will act as a key advocate for efficiency and continual improvement while mentoring delivery teams and modernizing our enterprise landscape.Key ResponsibilitiesSolution Architecture & DesignEnd-to-End Architecture: Lead the architecture and design of solutions across Salesforce platforms for multiple complex projects and day-to-day operations.Platform Optimization: Optimize customer service and sales operations by designing scalable, secure, and maintainable architectures aligned with enterprise standards.Core Strategy: Establish organization strategy, data models, sharing strategies, security models, governance frameworks, and integration patterns (including data privacy and large data volume considerations).Documentation: Lead technical design sessions and produce both high- and low-level solution documentation, ensuring clear system landscape documentation.Voice, AI, & Engagement CapabilitiesContact Center Innovation: Lead the implementation, enhancement, and integration of Service Cloud Voice solutions and telephony platforms.AI Implementation: Design and implement AI-powered agent experiences, including agent assist, summarization, knowledge recommendations, and productivity improvements.Marketing Integration: Align customer engagement journeys by providing architectural guidance for foundational Marketing Cloud (MC) and Marketing Cloud Personalization (MCP) touchpoints.Technical Leadership & GovernanceSubject Matter Expertise: Serve as a trusted advisor, providing technical leadership and guidance on Apex, Lightning Web Components (LWC), Flows, and integrations.Team Mentorship: Mentor and provide technical oversight to onshore/offshore Salesforce engineers and administrators, ensuring high-quality deliverables.DevOps & Release Management: Drive release management, CI/CD, and DevOps best practices using package-based deployments, Metadata API, and tools like Git, Jenkins, or Bitbucket.Operations & Agile DeliveryProduction Support: Investigate failures, resolve complex production issues, perform root cause analysis, and implement fixes using internal defect tracking tools.QA Collaboration: Partner with test engineers to support QA processes, review test plans/coverage, and help improve test automation.Agile Collaboration: Actively support agile methodologies (e.g., SCRUM, Kanban) and collaborate effectively within cross-functional teams.Experience & Knowledge RequiredEducation & ExperienceDegree: Bachelor’s degree in Computer Science, Engineering, or a related field.Enterprise Experience: 10+ years of experience in enterprise platforms, with at least 10+ years specifically within the Salesforce ecosystem.Architect Experience: 4 to 5+ years of proven experience operating successfully in a Salesforce Architect role.Technical ExpertiseExpert Level: Deep expertise in Salesforce Sales Cloud and Service Cloud features.Voice Requirement: Hands-on experience implementing and supporting Service Cloud Voice solutions is a must.Marketing Platforms: Functional knowledge and familiarity with Marketing Cloud (MC) and Marketing Cloud Personalization (MCP).Development & Integration: Proficient in Apex programming, Lightning Web Components (LWC), Flows, and platform security. Proven experience designing enterprise integrations using REST/SOAP APIs, event-driven patterns, and middleware (e.g., Talend, Informatica).DevOps Tools: Strong knowledge of Git-based source control, deployment/release pipelines (e.g., Jenkins, Bitbucket), and package-based deployments.Soft Skills & CompetenciesLeadership: Strong leadership, influencing, and mentoring skills with the ability to manage onshore/offshore resources.Communication: Excellent stakeholder management, communication, and presentation skills to effectively bridge the gap between technical teams and executive business stakeholders.Problem Solving: Exceptional analytical and root-cause analysis abilities.Preferred QualificationsSalesforce Certifications: Application Architect and/or System Architect certifications.AI Experience: Experience with Salesforce AI products such as Agentforce, Einstein AI, and generative AI capabilities.Scale: Prior experience working in large, complex enterprise environments.The pay range for this position is between $105,000.00 - $125,250.00

Lead the design and implementation of scalable Salesforce architectures and oversee day-to-day application operations. Act as a technical leader to mentor teams, drive DevOps best practices, and integrate AI and telephony solutions.

Requires a Bachelor's degree and over 10 years of experience in enterprise platforms, specifically within the Salesforce ecosystem. Must have deep expertise in Sales and Service Clouds, including hands-on experience with Service Cloud Voice.