Concepteur Web

The Home Depot Canada; Toronto; On-site; CAD 105,000 - 125,250; Full time

Job summary

The Home Depot Canada is seeking a seasoned Salesforce Architect to lead architecture, design, and delivery of scalable Salesforce solutions. You will partner with business stakeholders to translate requirements into robust architectures and governance frameworks.

With 10+ years in enterprise platforms and 4–5+ years in a Salesforce Architect role, you will mentor teams, optimize platforms for service and sales, and drive DevOps practices including CI/CD and secure integrations.

Qualifications

• Bachelor-level degree in Computer Science, Engineering, or related field.
• 10+ years of experience with enterprise platforms, with at least 10+ years in the Salesforce ecosystem.
• 4–5+ years in a Salesforce Architect role.
• Hands-on expertise in Salesforce Sales Cloud and Service Cloud.
• Experience implementing Service Cloud Voice and Marketing Cloud (MC/MCP).
• Proficient in Apex, LWC, Flows, and enterprise integrations using REST/SOAP APIs.
• Strong DevOps knowledge with Git-based source control and CI/CD pipelines.

Responsibilities

• Lead architecture and design of Salesforce solutions across multiple complex projects.
• Oversee day-to-day Salesforce operations and governance.
• Mentor onshore/offshore Salesforce engineers and admins.
• Drive DevOps, release management, and package-based deployments.

Skills

Leadership

Communication

Problem solving

Stakeholder management

Education

Bachelor's degree in CS or Eng

Tools

Salesforce Apex

Lightning Web Components (LWC)

Flows

REST/SOAP APIs

Git

Jenkins

Bitbucket

Metadata API

Job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Purpose

The Salesforce Architect is a technical leader responsible for designing, building, and delivering scalable and sustainable Salesforce solutions across our various lines of business. In this role, you will oversee day-to-day operations of Salesforce applications, provide thought leadership, and navigate the team through design, architecture governance, and application roadmaps. As the principal technical resource, you will partner closely with business stakeholders, product owners, and contact center teams to translate business requirements into robust, best-practice Salesforce architectures, ensuring long-term success and minimal technical debt. You will act as a key advocate for efficiency and continual improvement while mentoring delivery teams and modernizing our enterprise landscape.

Key Responsibilities

Solution Architecture & Design

• End-to-End Architecture: Lead the architecture and design of solutions across Salesforce platforms for multiple complex projects and day-to-day operations.
• Platform Optimization: Optimize customer service and sales operations by designing scalable, secure, and maintainable architectures aligned with enterprise standards.
• Core Strategy: Establish organization strategy, data models, sharing strategies, security models, governance frameworks, and integration patterns (including data privacy and large data volume considerations).
• Documentation: Lead technical design sessions and produce both high- and low-level solution documentation, ensuring clear system landscape documentation.

Voice, AI, & Engagement Capabilities

• Contact Center Innovation: Lead the implementation, enhancement, and integration of Service Cloud Voice solutions and telephony platforms.
• AI Implementation: Design and implement AI-powered agent experiences, including agent assist, summarization, knowledge recommendations, and productivity improvements.
• Marketing Integration: Align customer engagement journeys by providing architectural guidance for foundational Marketing Cloud (MC) and Marketing Cloud Personalization (MCP) touchpoints.

Technical Leadership & Governance

• Subject Matter Expertise: Serve as a trusted advisor, providing technical leadership and guidance on Apex, Lightning Web Components (LWC), Flows, and integrations.
• Team Mentorship: Mentor and provide technical oversight to onshore/offshore Salesforce engineers and administrators, ensuring high-quality deliverables.
• DevOps & Release Management: Drive release management, CI/CD, and DevOps best practices using package-based deployments, Metadata API, and tools like Git, Jenkins, or Bitbucket.

Operations & Agile Delivery

• Production Support: Investigate failures, resolve complex production issues, perform root cause analysis, and implement fixes using internal defect tracking tools.
• QA Collaboration: Partner with test engineers to support QA processes, review test plans/coverage, and help improve test automation.
• Agile Collaboration: Actively support agile methodologies (e.g., SCRUM, Kanban) and collaborate effectively within cross-functional teams.

Experience & Knowledge Required

Education & Experience

• Degree: Bachelor’s degree in Computer Science, Engineering, or a related field.

Enterprise Experience

• 10+ years of experience in enterprise platforms, with at least 10+ years specifically within the Salesforce ecosystem.

Architect Experience

• 4 to 5+ years of proven experience operating successfully in a Salesforce Architect role.

Technical Expertise

• Expert Level: Deep expertise in Salesforce Sales Cloud and Service Cloud features.
• Voice Requirement: Hands‑on experience implementing and supporting Service Cloud Voice solutions is a must.
• Marketing Platforms: Functional knowledge and familiarity with Marketing Cloud (MC) and Marketing Cloud Personalization (MCP).
• Development & Integration: Proficient in Apex programming, Lightning Web Components (LWC), Flows, and platform security. Proven experience designing enterprise integrations using REST/SOAP APIs, event-driven patterns, and middleware (e.g., Talend, Informatica).
• DevOps Tools: Strong knowledge of Git-based source control, deployment/release pipelines (e.g., Jenkins, Bitbucket), and package-based deployments.

Soft Skills & Competencies

• Leadership: Strong leadership, influencing, and mentoring skills with the ability to manage onshore/offshore resources.
• Communication: Excellent stakeholder management, communication, and presentation skills to effectively bridge the gap between technical teams and executive business stakeholders.
• Problem Solving: Exceptional analytical and root-cause analysis abilities.

Preferred Qualifications

• Salesforce Certifications: Application Architect and/or System Architect certifications.
• AI Experience: Experience with Salesforce AI products such as Agentforce, Einstein AI, and generative AI capabilities.
• Scale: Prior experience working in large, complex enterprise environments.

The pay range for this position is between $105,000.00 - $125,250.00