Senior Lead Solutions Architect, Salesforce Migrations

Salesforce.com, inc.; Canada; On-site; CAD 92,600 - 240,400; Full time

Job summary

Salesforce.com, inc. is seeking a Senior Lead Solutions Architect for Salesforce Migrations in Canada.

You will lead complex migration engagements, acting as primary technical and strategic contact, coordinating with Global Delivery Center partners, and driving value as customers move to modern cloud architectures. The role blends customer relationship management with hands-on delivery, guiding data transformations, automation playbooks, and AI-assisted tooling while feeding field insights back

Qualifications

• 8+ years of experience in Professional Services or Technical Consulting with large-scale migrations.
• Hands-on domain expertise in Marketing Cloud, Data Cloud, Revenue Cloud, or Tableau.
• Ability to translate complex architectures into business terms and guide data transformations.
• Experience with global delivery models (e.g., GDC) and offshore teams.

Responsibilities

• Lead end-to-end migration engagements from kickoff to go-live.
• Align migration goals with customer business strategy with Account teams.
• Develop delivery plans with milestones and manage pod timelines.
• Coordinate with AI-assisted tooling and engineering for automated tasks.

Skills

Marketing Cloud

Data 360

Revenue Cloud

Tableau

AI literacy

Stakeholder management

Education

Degree or equivalent relevant experience

Job description

Senior Lead Solutions Architect, Salesforce Migrations

The Senior Lead Solutions Architect, Salesforce Migrations is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the primary technical and strategic point of contact for your migration pod — building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures.

This role sits at the intersection of customer relationship management and hands-on technical execution. You'll act as a trusted advisor who bridges a customer's legacy environment with their future-state platform — accelerating timelines through automated playbooks and AI-assisted tooling, while serving as a direct feedback channel to Product and Engineering on what's working (and what isn't) in the field.

Note: By applying to this Senior Lead Solutions Architect, Salesforce Migrations role your resume will be reviewed by recruiters and hiring managers across the organization. Multiple roles are available supporting various product areas, including Data360, Revenue Cloud, Tableau, and Marketing Cloud. Our goal is for you to apply once and be considered for the opportunity that best aligns with your background.

What You'll Be Doing

Lead end-to-end customer migration engagements — owning technical delivery, project health, and successful go-live outcomes.

• Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives.
• Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.
• Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account.
• Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.

Strategic Partnerships & Tooling

• Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines.
• Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.
• Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
• Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.

Technical Expertise & Incident Response

• Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.
• Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer's operations during cutover phases.
• Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

What We're Looking For

Required Qualifications

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations.
• Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
• Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations.
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

• Prior experience as an individual contributor leading multi-million dollar transformation engagements.
• Salesforce AI Associate or Agentblazer certifications.

What's in It for You

You'll join a team that is shaping how Salesforce customers adopt the next generation of cloud technology — with access to cutting-edge AI tools, a collaborative global delivery model, and a direct line to the Product teams building the platforms you work with. This role offers real influence: your field experience will directly inform how migration tooling evolves, and your work will be visible across the business.

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Equal Opportunity Statement.

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Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

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The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For British Columbia-based roles, the base salary hiring range for this position is CAD 92,600 to CAD 240,400.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 92,600 to CAD 142,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.

We can't wait to meet you!