Component and Suspension Technician 3

Fox Factory; Burnaby; On-site; CAD 53,000 - 73,000; Full time

Job summary

Fox Factory in Burnaby, BC, is seeking a dedicated Factory Technician to determine and assess bike tuning requirements to deliver optimum riding performance for customers.

You will perform factory level service on suspension and components, mentor newer technicians, and collaborate with service writers to estimate repairs. The role requires reading technical drawings and strong product knowledge, with lifting up to 50 lbs.

Qualifications

• Proven problem-solving ability in a manufacturing or service environment.
• Ability to read technical drawings and engineering documents.
• Familiarity with computer applications and technical equipment in a service center.
• Strong product knowledge of suspension components and related systems.
• Working knowledge of bicycle kinematics.

Responsibilities

• Perform factory level paid or warranty service on suspension and related components.
• Work on all products including OEM special needs.
• Provide estimates for paid/warranty repairs after evaluation.
• Tune suspension per service writer or supervisor guidance.
• Mentor Suspension Technicians 1 and 2 and assist new employees.

Skills

Problem solver

Read technical drawings

Engineering documents

Computer applications

Technical equipment

Product knowledge

Bicycle kinematics

Education

High school diploma or equivalent

Job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side‑side vehicles, on‑road vehicles with and without off‑road capabilities, off‑road vehicles and trucks, all‑terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

Position Summary

Determine and assess bike tuning requirements to derive optimum riding experience for our customers.

Position Responsibilities

• Perform a “Factory Level” Paid or Warranty service on all Aftermarket and OEM suspension and/or component products (Forks, Shocks, and/or Dropper seat posts).
• Work on all products including OEM special needs.
• Provide Service Writer with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of that product has been done.
• Change the tune of a suspension product based on the recommendation of a Service Writer, Lead, Supervisor, or Manager.
• Work with new employees as well as mentor Suspension Technicians 1 and 2

Specific Knowledge, Skills or Abilities Required

• Problem solver
• Ability to read technical drawings and engineering documents
• Proficient with the computer applications and all technical equipment used in the Service Center.
• Comprehensive product knowledge
• Working knowledge of bicycle kinematics

Position Qualifications

Education

High school diploma or equivalent

Experience

3+ years of experience as factory technician or other role where suspension maintenance or service of technical products is performed

Previous Experience On Fox Products Preferred

Work Environment and Physical Requirements

Manufacturing/Service Center Environment

Lift up to 50 lbs. regularly

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

Disclaimer

This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs –on merit and the principles of equal employment opportunity.

Compensation Range

$53,011.44 - $72,891.29 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job‑related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.