Compliance Specialist, Investigation

ivari Canada; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health & dental

Hybrid work arrangement

Pension and savings plans

Vacation and PTO

Professional development

Wellness programs

Job summary

ivari Canada is hiring a Compliance Specialist, Investigations to support the Distribution Compliance program. You will conduct advisor investigations, analyze data and trends, and ensure investigations adhere to regulatory requirements and ivari policies.

The role involves impartial inquiries, documenting findings, and communicating actionable outcomes to stakeholders. The position requires post-secondary education aligned with the role, 5+ years in financial services compliance investigations,

Qualifications

• Minimum 5 years’ experience in a compliance investigative role in financial services.
• Strong knowledge of regulations applicable to insurance and financial services.
• Excellent verbal and written communication skills.
• Ability to gather, analyze, organize, document and present large volumes of information clearly.

Responsibilities

• Gather information and conduct impartial investigations of sales advisors.
• Develop expertise in regulations and guidance applying to ivari advisors.
• Make recommendations for actions based on investigations.
• Communicate outcomes, risks and recommendations to stakeholders.
• Prepare investigation reports and final position letters.
• Monitor corrective action plans and escalate as needed.
• Assist in review of escalated complaints for fair treatment.
• Provide final position letters to complainants/regulators.
• Analyze trends to recommend proactive risk mitigation.

Skills

5+ years in compliance investigations

Verbal & written communication

Analytical skills

Regulatory knowledge

English/French asset

Data management tools

Tools

MS Excel

Data management tools

Job description

About Us

Let us introduce ourselves. With 300+ employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.

ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US, and Canada. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services.

At ivari, everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Here’s the job opportunity…

The Compliance Specialist, Investigations is a new vacancy that will be responsible for supporting the Distribution Compliance program through conducting advisor investigations and data and trends analysis. You will ensure all assigned investigations are handled in a fair, transparent, objective, and factual manner in accordance with regulatory requirements, fair treatment obligations and ivari policies.

As a Compliance Specialist - Investigations, you will …

• Gather information and conduct impartial, independent, and objective investigations of sales advisors
• Develop and maintain a high level of expertise in regulations, directives and guidance which apply to ivari sales advisors
• Make recommendations for actions based on investigations
• Ensure effective and timely communications with stakeholders on investigations, including courses of action, outcomes, associated risks and recommendations
• Prepare investigation report or substantive response letters for each investigative matter
• Monitor advisors’ corrective and remedial action plans
• Assist in review of escalated complaints in accordance with fair treatment and regulatory obligations
• Provide a Final Position Letter to the complainants and/or regulators
• Monitor and analyze trends in sales advisor’s conduct to recommend proactive measures for risk mitigation strategies to management

What We Are Looking For…

• Post-secondary education that would align with the position
• Minimum 5 years’ experience in a compliance investigative role in the financial services industry at a bank, insurance company, or securities firm
• Sound understanding of insurance activities, products, and practices
• Strong verbal and written communication skills
• Strong analytical skills to make rational and logical deductions at times with limited information
• Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner.
• Current knowledge of regulations including relevant insurance policies and regulatory notices, applicable provincial and territorial rules, and regulations
• Financial services industry association memberships are an asset
• Bilingual in English and French (verbal and written) is an asset
• Technical knowledge and skill/ability with information and data management related tools

What we pay…

Pay Range: $70,000 - $90,000

What's In It For You

At ivari, it's important for us to keep our people motivated, recognized and rewarded. We offer competitive base salaries plus a bonus, one of the many reasons ivari is a great place to work.

We also offer health and dental benefits for the entire family from Day 1! But that's just the beginning. When you join the ivari team you also get…

• Competitive compensation and annual bonus opportunity
• Comprehensive health and dental benefits [for you and your family]
• Pension and employee savings plans with company matching contributions
• Hybrid work arrangement with dedicated in-office collaboration days
• Competitive vacation and paid time-off programs
• Professional development and continuous learning opportunities
• Collaborative culture where individual contributions have visible impact
• Wellness programs supporting physical and mental health

Who You Are…

Someone who enjoys a culture where everyone is genuinely respectful and you can be your authentic self every day. Your contributions and opinions are not only sought, but valued. You know the importance of, and live by, our core values of…

• Bringing clarity and focus to your work
• Taking ownership and doing what you say you will
• Remaining flexible
• Collaborating with others

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

• ivari does not utilize AI in our recruitment process to screen, select, or assess applicants