Compliance and Operational Support Technician

City of Vaughan; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Job summary

The City of Vaughan is seeking a Compliance and Operational Support Technician to implement and oversee programs supporting compliance and operations. You will manage the Accidental Leak Adjustment Program, review applications for policy adherence, and ensure deadlines are met; assist with the Backflow Prevention Program and provide admin support across ICI facilities.

The role requires a Diploma in Civil Engineering Technology, several years of related public works experience, and a valid

Qualifications

• Three year Diploma in Civil Engineering Technology or related field.
• Three years' related experience in engineering and public works operations, or equivalent.
• Ontario class G driver's license with reliable vehicle.
• Knowledge of plumbing, hydraulics and backflow prevention testing and maintenance.
• Proficient with Microsoft Office, GIS and databases.
• Knowledge of AWWA, OWWA, NFPA guidelines, OBC, CSA B-64, SDWA and DWQMS.
• Analytical thinker who identifies problems and implements corrective actions.
• Experience in a high-paced environment; able to multitask and manage information.
• Strong customer service skills with the public and staff.
• Knowledge of City core competencies.

Responsibilities

• Oversees and administers the City’s Accidental Leak Adjustment Program by ensuring accurate, efficient, and policy-compliant application processing.
• Reviews leak adjustment policy documents and updates as necessary.
• Reviews applications for leak adjustment and collects required information to ensure processing aligns with policies.
• Ensures applicant eligibility and deadlines are met.
• Reviews documentation confirming leaks are repaired and timelines meet policy.
• Collaborates with internal staff and Alectra on inquiries and resolution of leak adjustment matters.
• Advises applicants about payment responsibilities and arrangements with Alectra.
• Provides timely updates and responses to customer queries about leak adjustments.
• Supports the Backflow Prevention Program including implementation, verification and ongoing administration.
• Provides admin support for installation/retrofitting of backflow devices on ICI facilities.
• Creates work processes, forms, testing requirements and program metrics for the Backflow Prevention Program.
• Assists with developing and updating the backflow by-law and forms to protect the municipal water system.
• Collaborates to document cross-departmental processes for program improvements.
• Has comprehensive knowledge of the Backflow Prevention Program and provides regular updates.

Skills

Analytical thinking

Customer service

Multitasking

Communication

Education

Diploma in Civil Engineering Technology

Tools

MS Office

GIS

Database apps

Job description

Vaughan is one of Canada’s fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre; Canada’s first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan!

The City is an equal-opportunity employer and a forward-looking municipality that is committed to fostering a dynamic workplace that is diverse, inclusive and welcoming. As an award-winning organization for its employment and diversity and inclusivity practices, the City is focused on providing its employees with a thriving professional environment that leverages flexible work arrangements, a family-focused benefits package emphasizing work-life balance, learning and growth opportunities, and a place where collaboration and teamwork are valued.

Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.

Position Overview

The Compliance and Operational Support Technician is responsible for implementing and overseeing various programs to support the Department’s compliance and operational requirements. This includes overseeing and administering the City’s Accidental Leak Adjustment Program by ensuring accurate, efficient, and policy-compliant application processing.

In addition, this position provides support to staff overseeing the City’s Backflow Prevention Program including assisting with the implementation, verification, and ongoing administration of the program. As required, the position provides technical and administrative backup for the division’s dispatch operation staff to ensure continuity of operations and responsive customer service when needed.

Responsibilities

• Oversees and administers the City’s Accidental Leak Adjustment Program by ensuring accurate, efficient, and policy-compliant application processing.
• Has a comprehensive knowledge and understanding of the City’s Accidental Leak Adjustment Policy and Procedures and provides regular review and updates as necessary.
• Reviews applications for leak adjustment and collect necessary information as required to ensure processing and approval of leak adjustment files are in accordance with the program policies and guidelines.
• Ensures that the applicant/account holder of a leak adjustment application is eligible to apply for a leak adjustment per the program policies and guidelines and that application deadlines are met.
• Reviews documentation confirming that leak(s) have been repaired and that required timelines are for repair are met in accordance with the policy.
• Collaborates with internal staff and Alectra in addressing inquiries, concerns and resolving matters related to leak adjustment.
• Discusses and advises applicants of lead adjustment applications of their payment responsibilities and informs them of payment arrangements with Alectra.
• Strives to provide superior customer services by providing timely updates and responses to customer queries related to accidental leak adjustment applications and communicates results of the application with the applicant.
• Responsible for supporting the City’s Backflow Prevention Program including assisting with the implementation, verification and ongoing administration of the program.
• Provides administrative support on the installation/retrofitting of backflow prevention on new and existing industrial, commercial, and institutional (ICI) and high-risk facilities.
• Supports the administration of the Backflow Prevention Program by creating work processes, associated forms, testing requirements, reporting mechanisms, and program metrics.
• Assists with the development and update of the backflow prevention by-law and associated forms to ensure safeguards are in place to protect the municipal drinking water system.
• Collaborates with other departments as necessary to document and define cross-departmental processes, policies, and/or business practices to support and continuously improve the Backflow Prevention Program and water servicing infrastructure.
• Has a comprehensive knowledge and understanding of the City’s Backflow Prevention Program and provides regular review and updates as necessary.

Qualifications and Experience

• Minimum three (3) year Diploma in Civil Engineering Technology or a related field.
• Minimum three (3) years related experience in engineering and public works operations, or suitable equivalent.
• Possesses an Ontario class 'G' Ontario Driver’s license, in good standing, with access to a reliable vehicle.
• Knowledge of general plumbing systems and hydraulics as they pertain to cross connections in water systems; knowledge of backflow prevention assemblies including types, purposes, installation requirements, testing procedures and maintenance requirements.
• Proficient in using Microsoft Office Suite, Geographic information systems, database applications.
• Comprehensive knowledge of relevant American Water Works Association (AWWA), Ontario Water Works Association (OWWA) and National Fire Protection Association (NFPA) Guidelines, Ontario Building Code (OBC), Canadian Standards Association (CSA) B-64 Standards, Safe Drinking Water Act (SDWA), environment legislations and Drinking Water Quality Management Systems (DWQMS).
• Analytical thinker with ability to identify problems, determine root causes, and recommend/implement corrective actions.
• Experienced in a high-paced work environment, with the ability to multitask, manage information.
• Experienced level of customer service ability to regularly, effectively and respectfully deal with the public and staff on a daily basis.
• Knowledge of and demonstrated ability in the City’s core competencies.

Preferred Qualifications

• Holds and maintains a valid Ontario Water Works Association (OWWA) Cross Connection Control Specialist Certificate.
• Certification or pursuing certification with the Ontario Association of Certified Engineering Technicians and Technologists (OACETT) as a Certified Engineering Technologist (CET) or be registered in an approved equivalent professional association.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please be advised, the City of Vaughan uses email to communicate with applicants for open job competitions.

The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.