Complaint Investigator (Quality Specialist)

Transarete; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the pharmaceutical sector is seeking a Complaint Investigator (Quality Specialist) to oversee product quality and manage customer complaint investigations. The role requires a Bachelor's or Master's degree in Science, along with a minimum of 5 years of relevant experience. Successful candidates will engage in cross-functional collaboration to ensure compliance and continuous improvement in investigation procedures.

Benefits

Life Insurance

Long Term Disability

Dental and Healthcare

Qualifications

• Minimum 5 years of pharmaceutical manufacturing experience.
• Experience in Annual Product Reports and Quality Agreements.
• Previous experience with Complaint Investigations and Deviation Investigations.

Responsibilities

• Oversee product quality and customer complaint investigations.
• Manage the control, approval, and tracking of complaint investigations.
• Collaborate cross-functionally to determine root cause and implement corrective actions.

Skills

Root Cause Analysis Tools

Microsoft Office

Education

Bachelor's / Master's Degree in Science or a related field

Tools

Trackwise

Job description

Resolute Workforce Solutions | Full time

Complaint Investigator (Quality Specialist)

• Work Experience Intermediate (5 to 8 years)
• Job Type Full time
• Date Opened 05/09/2025
• Country Canada

Job Description

Resolute Workforce Solutions (Staff augmentation subsidiary of Brevitas Consulting Inc.) is dedicated to helping organizations achieve tangible results and lasting improvements via successful project delivery, continuous process improvement, and effective management of change. Our expertise is in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Project Management.

We are looking for a highly motivated and energetic professional to join our team as a Complaint Investigator (Quality Specialist) in Mississauga,ON (On-site).

Responsibilities:

• Oversee product quality and customer complaint investigations.
  
• Manage the control, approval, and tracking of complaint investigations, including CAPA logs in Trackwise
  
• Prioritize complaint investigations to meet regulatory, client, and business goals.
  
• Collaborate cross-functionally to determine root cause and implement corrective actions.
  
• Maintain and update the complaint investigation procedures for continuous improvement when revision is required.
  
• Represent as the complaint investigator in client meetings to address root cause analysis and concerns.
  
• SupportRegulatory Inspections and Client Audits specific to the ComplaintInvestigation process and procedure.
  
• Provide assistance to the Compliance Department to perform as supplemental supportfor other Compliance activities as required.
  

Qualifications:

• Bachelor's /Master's Degree in Science or a related field.
  
• Minimum 5 years of pharmaceutical manufacturing experience.
  
• Workingknowledge and experience with Root Cause Analysis Tools.
  
• Experience in Annual Product Reports and Quality Agreements.
  
• Previous experience with ComplaintInvestigations and Deviation Investigations.
  
• Expertise in Microsoft Office, and Trackwise.
  

Upon successful completion of probation, you will also be enrolled in our benefit programs:

• Life Insurance
  
• Long Term Disability
  
• Dental and Healthcare
  

To Apply:

Click the “I’m interested” button below, or

E-mail your resume in MSWord or pdf format to [e-mail] with the following details in the e-mail's Subject Line: Complaint Investigator (Quality Specialist): FIRST NAME, LAST NAME.

We thank all applicants in advance; however, we will only contact the candidates whose qualifications match closely to the job requirements.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.