Compassionate Cemetery & Funeral Pre-Planning Director

Arbor-Memorial; Ajax; On-site; CAD 70,000 - 95,000; Full time

Job summary

Arbor-Memorial in Ajax, Ontario is seeking a Family Service Director - Licensed Cemetery & Funeral Pre-Planner to guide families through pre-planning, coordinate with cemetery staff and funeral homes, and document arrangements. You will ensure compassionate, clear communication and personalized service through every step of the process.

The role requires licensure as Funeral Pre-Planner or Funeral Director, strong organizational skills, and experience in cemetery or funeral services.

Qualifications

• Valid license as Funeral Pre-Planner or Funeral Director.
• Ontario driver’s license and full-time access to a vehicle.
• Experience in funeral service or cemetery operations.
• Excellent interpersonal and communication skills.
• Strong organizational skills and ability to maintain confidential client information.

Responsibilities

• Consult with families to understand their needs and preferences regarding cemetery and funeral pre-planning services.
• Develop and present customized pre-planning options that comply with legal and organizational standards.
• Coordinate with cemetery staff, funeral homes, and other service providers to ensure all arrangements are accurately documented and executed.
• Maintain detailed records of pre-planning agreements and update client information as needed.
• Provide ongoing support and communication to families, addressing any questions or changes in their plans.
• Educate clients about available products, services, and financial options related to cemetery and funeral pre-planning.
• Ensure compliance with all provincial regulations and company policies related to funeral and cemetery services.
• Participate in community outreach and educational programs to raise awareness about the benefits of pre-planning.

Skills

Funeral Pre-Planner license

Funeral Director license

Ontario driver’s license

Vehicle ownership

Funeral service experience

Interpersonal skills

Records management

CRM software

Bilingual (optional)

Tools

CRM systems

Job description

Arbor-Memorial in Ajax, Ontario is seeking a Family Service Director - Licensed Cemetery & Funeral Pre-Planner to guide families through pre-planning, coordinate with cemetery staff and funeral homes, and document arrangements. You will ensure compassionate, clear communication and personalized service through every step of the process.

The role requires licensure as Funeral Pre-Planner or Funeral Director, strong organizational skills, and experience in cemetery or funeral services.