Community Support Navigator

Ballad Consulting Group; Edmonton; Remote; CAD 55,000 - 75,000; Full time

Job summary

Ballad Group in Edmonton is seeking a Community Support Navigator to strengthen participant support across our North Zone WERC programs. Based in Edmonton, you will collaborate with program teams to address barriers to employment and connect participants with community resources.

This role focuses on coordination, referrals, and follow-up, working virtually with teams across Edmonton, Grande Prairie, Whitecourt, and High Level to help participants build skills and move toward employment.

Qualifications

• Experience in community support, social services, or related fields.
• Knowledge of community resources is an asset.
• Strong communication and problem-solving skills.

Responsibilities

• Identify barriers to employment (housing, food, transportation, mental health, finances) with participants.
• Help participants develop practical plans toward stability and independence.
• Connect participants with appropriate community resources and handle referrals.
• Follow up on referrals and assist with service navigation.
• Collaborate virtually and in person with program teams across Edmonton and nearby cities.
• Build relationships with community organizations and maintain resource directories.
• Identify service gaps and propose practical solutions with partners.
• Maintain participant records and documentation of referrals.
• Share resource information with regional teams to strengthen consistency.

Skills

Community engagement

Relationship-building

Communication

Problem-solving

Virtual coordination

Organization

Documentation

Education

Diploma/Certificate in Social Services

Job description

About Ballad Group

The Ballad team is comprised of business professionals, strengthening the communities in which we live and work. Our diverse team brings a wealth of knowledge, experience, and creativity to each project we undertake. We provide services related to training, business planning, government relations, Indigenous engagement, and community development. Ballad ensures that the work we undertake has meaningful impact, ALWAYS.

Today, Ballad employs nearly 100 team members across 13 offices throughout Alberta. We operate innovative simulated worksites that include construction, hospitality, warehouse, retail, and industrial training environments, helping thousands of Albertans develop the skills and confidence needed to succeed in the workforce.

The Opportunity

We are looking for a Community Support Navigator to strengthen participant support across our North Zone WERC programs.

Based in Edmonton, you will work directly with participants and collaborate with our program teams in Edmonton, Grande Prairie, Whitecourt, and High Level to help address barriers to employment and connect participants with the community resources they need.

This is a relationship-driven, coordination-focused role. You will help participants navigate available services, strengthen referral connections, and work alongside employment coaches to ensure essential needs are being addressed so participants can focus on building skills and moving toward employment.

Support to our regional locations will be provided virtually, allowing you to collaborate with teams and participants across the North Zone without requiring travel to regional offices.

Key Responsibilities

• Work with participants to identify barriers to employment, including housing, food security, transportation, mental health, addictions, financial stability, and access to essential services.
• Help participants develop practical plans to address immediate needs and work toward greater stability and independence.
• Connect participants with appropriate community resources and assist with referrals, applications, appointments, and service navigation.
• Follow up on referrals and help participants work through challenges accessing services.
• Collaborate virtually (and in person) with employment coaches and program teams across Edmonton, Grande Prairie, Whitecourt, and High Level to coordinate participant supports.
• Build and maintain relationships with community organizations and service providers across the North Zone.
• Develop and maintain an up-to-date directory of community resources, referral pathways, and eligibility requirements.
• Identify service gaps and work collaboratively with community partners to find practical solutions.
• Maintain accurate participant records, case notes, referrals, and follow-up documentation.
• Share resource information and successful approaches with regional teams to strengthen consistency in participant support.

Qualifications

• Experience in community support, social services, employment services, outreach, case management, or a related field.
• Knowledge of community resources and social support systems is an asset.
• Strong communication, relationship-building, and problem-solving skills.
• Comfortable providing support and coordinating services virtually across multiple communities.
• Ability to work independently, manage competing priorities, and collaborate with a geographically dispersed team.
• Strong organizational skills, documentation, and follow-through.
• A compassionate, practical, and solution-focused approach to supporting individuals facing barriers.

A diploma or certificate in Social Services, Human Services, Community Support, or a related field is an asset. Equivalent combinations of education and experience will be considered.

What Success Looks Like

• Participants across the North Zone are connected to appropriate community resources and receive meaningful follow-up.
• Regional program teams have timely access to support, resource information, and referral options.
• Community partnerships and referral pathways are strengthened across northern Alberta.
• Barriers to employment are identified and addressed earlier.
• Participants are better positioned to progress toward employment and long-term stability.

At Ballad, we believe in meeting participants where they are and walking alongside them as they work toward where they need to be. If you are passionate about connecting people with opportunity and helping individuals overcome barriers, we would love to hear from you.