Community Standards Dispatcher

City of Edmonton; Edmonton; On-site; CAD 67,000 - 86,000; Full time

Job summary

The City of Edmonton is seeking a Community Standards Dispatcher / Call Evaluator to provide essential dispatch support and call evaluation services. This role involves managing communication, coordinating responses, and ensuring public safety by efficiently supporting enforcement staff. Applicants should have a high school diploma and significant experience in customer service and dispatching.

Qualifications

• 5 years of experience in a customer-centric service role, including 2 years of related dispatch experience.
• Completion of High School or equivalent.
• Ability to interpret and explain legislation, regulations, and bylaws.

Responsibilities

• Evaluate incoming complaints and ensure proper processes are followed.
• Provide dispatch services to frontline officers and monitor their locations.
• Manage and report data using various records management systems.

Skills

Communication

Multitasking

Customer Service

Decision Making

Teamwork

Organization

Education

High School Diploma or equivalent

Tools

Google Workplace

SAP/CRM

Computer Aided Dispatch

Posse

Job description

Are you a detail-oriented individual with exceptional communication and multitasking skills? Do you thrive in a fast-paced environment where your ability to remain calm under pressure is essential? The City of Edmonton’s Community Standards Branch is seeking a dedicated Community Standards Dispatcher / Call Evaluator to join our team. In this pivotal role, you will provide crucial dispatch support and call evaluation services to our enforcement staff, ensuring the safety of both officers and the public. Your work will directly contribute to maintaining community standards and public safety by efficiently managing communication, coordinating responses, and providing essential information to frontline officers and various community members. This position requires a comprehensive understanding of branch operations, by-laws, and legislative regulations, all while delivering exceptional service to our diverse community.

What will you do?

• Evaluate incoming complaints from various sources to ensure proper processes are followed and all necessary information is gathered for effective enforcement
• Serve as a key point of contact for residents, internal and external agencies, and 311, coordinating Bylaw and Provincial enforcement services
• Provide dispatch services to frontline officers, monitoring their locations, ensuring their safety, and offering crucial information support
• Utilize alarm and CCTV monitoring systems to support operations and maintain safety. Issue bylaw notifications and distribute informational materials as needed
• Manage and report data using various records management systems
• Contribute to the development and delivery of training within the unit for new employees and engage in mentorship activities to support team development
• Other duties as assigned

Qualifications

• Completion of High School or equivalent
• 5 years of experience in a customer-centric service role, including 2 years of related dispatch experience

Assets:

• A certificate or diploma in Emergency Communications and Response.
• Certification in Verbal Judo, Radio Dispatch, Indigenous Awareness, GBA+, Google applications, and Office Suite. Knowledge of alarm monitoring systems and CCTV monitoring
• Experience working in a large, complex organization or in the public sector

Skills required for success:

• Experience interpreting and explaining legislation, regulations, and bylaws
• Proficiency in Google Workplace, SAP/CRM, Computer Aided Dispatch, and Posse
• Ability to make sound decisions independently and handle difficult situations calmly
• Strong ability to manage a high volume of work under pressure
• Excellent customer service, teamwork, communication, organization, and prioritization skills
• Call evaluation, dispatching, and radio dispatch experience
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
• Ability to obtain Bylaw Officer designation
• Ability to obtain First Aid certification
• Applicants may be tested

Work Environment:

• Shift work is required. Availability to work evenings and weekends is required
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 temporary full-time position for up to 18 months in accordance with Article 18.02 of the Collective Agreement

Hours of Work: 40 hours per week

Salary Range: $32.424 - $40.727 Hourly $67,701.310 - $85,037.980 Annually

Talent Acquisition Consultant: PC/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Peace Officer Dispatcher - 8hr
Posting Date: May 20, 2025
Closing Date: June 3, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Community Services
Work Location(s): Eastgate Building, 9504 49 Street Edmonton T6B 2M9