Community Services Worker

salvationarmyca; St. Catharines; On-site; CAD 23,000 - 29,000; Part time

Job summary

The Salvation Army St. Catharines (Welland) Community Services seeks a part-time Community Services Worker to support individuals and families in need. You will conduct intake, connect clients with resources, and assist with food bank operations with a compassionate, client-centered approach.

You will also supervise volunteers, coordinate programs, and ensure compliance with policies while maintaining client records with privacy in mind.

Responsibilities

• Conduct initial client intake and needs assessments to identify immediate requirements and appropriate supports.
• Provide emergency assistance services, including food, clothing, household necessities, and other supports.
• Coordinate the Adopt-A-Family program and other community initiatives, ensuring program objectives are achieved and that mission and spiritual focus are integrated into activities.
• Oversee the day-to-day operation of the food bank, including maintaining cleanliness, inventory, donations, and assisting clients with food bank services.
• Develop and maintain collaborative relationships with government agencies and social service providers to facilitate referrals and coordinate resources.

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: The Community Services Worker provides direct support to individuals and families seeking assistance through The Salvation Army St. Catharines (Welland) Community Services programs or who have been referred for support. The incumbent conducts client intake and assessment, connects clients with appropriate resources and services, and assists in addressing immediate needs. This position also supports the operation of the Food Bank Program and contributes to the delivery of other Community Services programs and initiatives, ensuring services are provided in a respectful, compassionate, and client-centered manner. In addition, the Community Services Worker provides operational guidance and oversight to volunteers, ensuring that established policies, procedures, and standards are consistently followed.

Accountabilities

Client Services and Programs

• Conduct initial client intake and needs assessments to identify immediate requirements and appropriate supports.
• Provide emergency assistance services, including food, clothing, household necessities, and other supports in accordance with established policies and procedures.
• Coordinate the Adopt-A-Family program and other community initiatives, ensuring that program objectives are achieved and that The Salvation Army's mission and a spiritual focus are integrated into all activities.
• Oversee the day-to-day operation of the food bank, including maintaining cleanliness and organization, monitoring inventory levels, receiving, and sorting donations, and assisting clients with food bank services.
• Develop and maintain collaborative relationships with government agencies, community organizations, and social service providers to facilitate referrals and coordinate resources that support client and program needs.

Volunteer Coordination

• Recruit, orient, train, schedule, supervise, and support volunteers as required. Demonstrate work methods and foster a collaborative environment that supports the organization's mission and ministry objectives.
• Assist in the development and implementation of volunteer recruitment, retention, and recognition strategies.
• Facilitate regular volunteer meetings, training sessions, and communication opportunities.

Finance and Administration

• Ensure Ministry Unit policies and procedures are followed regarding the safe and secure handling of monetary donations, gift cards, vouchers, and other program-related resources, maintaining appropriate documentation and records.
• Maintain accurate and up-to-date records, statistics, activity logs, and reports as required.
• Review program eligibility criteria and assistance guidelines with the supervisor on a regular basis to ensure consistency and compliance.
• Maintain confidential and accurate client records within Link2Feed and other required databases, ensuring compliance with privacy and confidentiality standards.

Health and Safety

• Ensure that the food bank and area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
• Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

Perform other related duties as required.

Working Conditions

• This is a temporary part-time position based on 16 hours per week.
• Schedule may vary according to requirements of responsibilities; some flexibility is required as it relates to hours of work.
• Working environment is typically in the office in generally agreeable conditions.
• Be able to lift/move up to 30 pounds.
• This job requires reaching, bending, and stooping frequently, working in a standing position for periods of time.
• Some travel is associated with this position up to 10% to pick-up food donations from stores and warehouses.
• Normal hours of work: Monday's and Thursday's, 8:30 a.m. to 5:00 p.m. and includes a ½ hour unpaid meal break. The Supervisor will set the hours of work and work schedule.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision, and Values,