Community Services Operations Manager

Muslim Food Bank and Community Services; Harrietsfield; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading non-profit organization seeks an Operations Manager for its ASPIRE Community Services. The role involves overseeing mental health and community caseworker programs, implementing initiatives, and managing key performance indicators. Ideal candidates will have strong leadership experience, with a profound understanding of cultural sensitivity and the relevant sector.

Benefits

Extended health care

Flexible work schedule

Qualifications

• 3 years of management and leadership experience.
• Broad understanding of management related to mental health.
• Experience in the Not-for-Profit sector is an advantage.

Responsibilities

• Manage the overall ASPIRE and Mental Health programs.
• Implement and manage Key Performance Indicators for operational areas.
• Recruit, orient, and onboard new staff.

Skills

Decision-making

Conflict resolution

Cultural sensitivity

Program management

Case management

Education

Post-secondary degree in Management or related fields

Tools

Microsoft Office Suite

Job description

JOB CATEGORY : 12-month Contract with aim to become Full time

REPORTS TO : Director – ASPIRE Community Services

ORGANIZATIONAL PROFILE : Muslim Food Bank and Community Services (MFBCS) is a non-profit registered charity. The mission of its ASPIRE Program is to empower its clients through case management, mental health support, and seniors programming.

JOB DESCRIPTION :

The ASPIRE Community Services Operations Manager is responsible for the overall management of all ASPIRE and MENTAL HEALTH programs. This includes developing and implementing new initiatives.

1. Community Caseworker & Mental Health Programs: Managing the Community Caseworker & Mental Health programs, including overseeing all related staff (social workers, mental health professionals, caseworkers, and administration staff), nationally.
2. Implementing and managing Key Performance Indicators (KPIs) for all operational areas.
3. Outreach and managing relationships with community partners.
4. Recruitment, orientation, and onboarding of new staff.
5. Operations Management: Monitor and evaluate staff performance, skills, and abilities; provide feedback, coaching, and improvement recommendations.
6. Ensure the execution of all caseworker training and other ASPIRE workshops, including scheduling, administration, and facilitation.
7. Promote, recruit, interview, and select a diverse pool of volunteers for training programs.
8. Ensure service quality and perform other management duties as required.

COMPETENCIES & SKILLS REQUIRED :

• Post-secondary education (degree) in Management or related fields like Social Sciences, Social Work, Counselling, or Administration.
• At least 3 years of management and leadership experience.
• Broad understanding of management issues related to mental health.
• Experience or working knowledge of case management.
• Good decision-making skills.
• Deep knowledge of Muslim religious culture, respecting diverse nationalistic cultural practices & languages.
• Conflict resolution skills.
• Experience in program management and service delivery.
• Strong understanding and appreciation of cultural sensitivity in social services.
• Working knowledge of Microsoft Office Suite (Excel and Word).
• Experience in the Not-for-Profit sector is an advantage.
• A combination of training, education, and experience may be considered.

ADDITIONAL REQUIREMENTS :

• This is an in-person position based in Surrey.
• Clean Criminal Record Check (Vulnerable Sector).
• Job Types: Full-time or Part-time.
• Salary: Commensurate with experience.
• Benefits: Extended health care, flexible work schedule.