Community Service Technician

Northwestel; Ontario; On-site; Full time

Job summary

Northwestel is seeking Community Service Technicians to provide essential services in remote communities. The role involves customer service, installation, and maintenance of telecommunications equipment. Ideal candidates will have strong interpersonal skills and a Grade 10 education. Training is provided, and the position offers competitive hourly wages and benefits.

Benefits

Vehicle and gas allowance

Discounts on Northwestel services

Participation in a defined benefit pension plan

Access to family assistance program

Access to LifeSpeak for personal growth

Qualifications

• Must possess a valid driver's license or acquire one within 90 days.
• Experience using a computer and regular communication through email is required.

Responsibilities

• Provide customer service and maintain telephone jacks and wiring.
• Service high-speed data circuits and collaborate with technicians.
• Maintain a clean and safe working site.

Skills

Interpersonal Skills

Technical Skills

Communication

Physical Capability

Education

Grade 10 Education

Job description

Community Service Technicians (CSTs) help maintain Northwestel services in our many remote communities. You can make a difference in your home community by providing an essential service. Northwestel values and is committed to preserving natural resources, traditional knowledge, traditions, languages, and ceremonies of Indigenous peoples and communities.

This role is limited to existing community members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Training Provided

• Provide customer service to your local community.
• Install and maintain telephone jacks and outside wiring.
• Connect telephone lines in local exchanges.
• Service high-speed data circuits.
• Work with remote assistance to help resolve Central Office issues and alarms.
• Collaborate with technicians when they are in the community.
• Install, maintain, and collect coins from payphones.
• Maintain a clean and safe working site and follow safety practices.

Required Skills

• Be a trusted individual in your community.
• Have skills in working with your hands, technology, and a willingness to work outdoors in all weather conditions.
• Possess a valid driver's license or be willing to acquire one within 90 days, along with reliable transportation (truck, quad, snowmobile).
• Have a Grade 10 education with reading and writing skills.
• Experience using a computer; regular communication through email is required.
• Possess good interpersonal skills and the ability to work independently and as part of a team.
• Be physically capable of performing duties such as climbing poles, working on ladders, outdoors, and flying in small planes.
• Be able to travel for training.
• Candidates may be required to complete pre-employment tests or work simulation exercises to assess job fit.
• Ongoing training and development will be provided, transferable to your community.

Compensation and Benefits

• Hourly wages starting at $27.86, depending on experience.
• Guaranteed minimum of 10 hours of work per week.
• Vehicle and gas allowance paid for days worked.
• Discounts on Northwestel internet, cable, and telephone services, where available.
• Discounts on Bell wireless and video services, where available.
• Participation in a defined benefit pension plan after 2 years of employment.
• Access to Resilience, a family assistance program through Manulife.
• Access to LifeSpeak for confidential, expert information on health, personal growth, and professional development.

As a safety-conscious, COR Certified organization, we have a comprehensive safety program. All employees are expected to participate and adhere to safe work procedures aimed at continuous improvement.