Community Resource Centre Worker

TSA The Salvation Army TSA; Medicine Hat; On-site; CAD 29,000 - 43,000; Full time

Job summary

The Salvation Army in Medicine Hat is seeking a Community Resource Centre Worker to provide basic necessities and ongoing supports, addressing social, physical, mental and spiritual needs. You will liaise with community agencies, document actions, and help run meal and warmth programs while ensuring safety and policy compliance.

Two years of relevant experience and certifications in First Aid/CPR, Safe Food Handling, and Non-Violent Crisis Interventions are required.

Qualifications

• Two years of relevant experience.
• First Aid/CPR certification.
• Safe Food Handling certification.
• Non-Violent Crisis Intervention/Professional Assault Response Training.

Responsibilities

• Assess client needs and provide support per TSA guidelines.
• Maintain documentation and CMS records.
• Coordinate with community agencies and referrals.
• Oversee hot meal, bridge and loan, and warmth programs.
• Ensure safety, licensing, and best practices across activities.

Skills

Two years experience

First Aid/CPR

Safe Food Handling

Non-Violent Crisis Intervention

Education

Two-year post-secondary program

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose Summary

The Community Resource Centre Worker provides basic necessities and ongoing supports with the goal of increasing the capacity of individuals and families to meet their needs over the long term. This is achieved by addressing the social, physical, mental, and spiritual needs of those who are seeking aid and assistance from or have been referred to The Salvation Army.

Accountabilities

Client Assistance & Support

Assess the client’s emotional, physical, social, and mental needs as per The Salvation Army’s guidelines. Support and develop client’s emotional, physical, social, and mental needs according to The Salvation Army’s Social Services Accreditation Standards and the Code of Ethics. Liaise with appropriate community agencies, conduct referrals and advocate for the client, addressing his/her needs remaining within The Salvation Army policy. Support and develop client understanding of peers in a social setting according to The Salvation Army’s Social Services Accreditation Standards. Ensure the client has the information and documentation required to complete course of action to meet their needs. Complete accurate and comprehensive documentation relevant to the client as per TSA policy and procedure. This would include, but not limited to, application forms, referral forms, and case notes. Record and maintain relevant client information in CMS.

Program

Participate in staff meetings as directed by CRC Supervisor. Attend relevant workshops & training as approved by the CRC Supervisor. Oversee the Hot Meal Program which includes oversight of the premises; procurement of food according to the menus; ensuring quality and quantity standards are met, remaining within budget guidelines, preparation of food meeting TSA policy and Canada Food Guide requirements and, schedule of the volunteers. Participate as required in the Bridge and Loan Program which may include the initial interview, procuring and confirming the appropriate information, presenting the case to the Community Approval Committee and, follow through with the decision. Participate as required in the Community Warmth Program which may include the initial interview, procuring and confirming the appropriate information, presenting the case to the Community Approval Committee and, follow through with the decision. Ensure all daily activities meet best practice, safety and licensing standards. Assist and support the Community Wellness Programs under the direction of the CRC Supervisor.

Communication & Public Relations

Liaise with co-workers and management of the clients’ situation and progress as required. Greet the public and address their needs as per The Salvation Army policy. Record donations of food given by the community. Work in conjunction with the CRC Supervisor to ensure the Mission and Values of The Salvation Army are met, for the betterment of the community of Medicine Hat. Document all significant events in logbook, occurrence reports and staff communication book as per TSA policy. Assist in Emergency Disaster services as directed by the Corps Officers.

Daily Operations and Facility Management

Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Daily cleaning and disinfecting of men’s and women’s washrooms. Washing the floors of the washrooms, hallway, and kitchen. Vacuum carpeted areas. Daily cleaning and disinfecting chairs, tables, and doorknobs. Conduct regular safety checks on equipment as per safety standards. Complete purchases for the daily operations of the Resource Centre, as it pertains to job responsibilities, remaining within budget guidelines. When order is received, ensure goods received match invoice detail before sign-off. In conjunction with CRC Supervisor, ensure facility operations run smoothly. Other related duties as assigned.

WORKING CONDITIONS

This is a temperary position Starting october 19 2026 ending August 21 2027. The working conditions are such that to meet the operational needs, job flexibility is required as it relates to hours of work and work schedule. Work is typically in the Community Resource Centre Common Area/Hot Meal Area and kitchen. Work requires frequent amount of standing, walking, bending, repetitive lifting, climbing stairs, and the ability to lift and transport goods of up to 40 pounds in support of client programs i.e., Hot Meal Program May be required to administer naloxone to guests May encounter verbal abuse from clients.

Education and Experience Qualifications

Education, Qualifications and Certifications: Completion of a formal post-secondary program of two academic years. An alternative combination of education and experience may be considered.

Experience and Skilled Knowledge Requirements: Two (2) years of relevant experience Certified in First Aid/CPR, Safe Food Handling and Non-Violent Crisis Intervention/Professional Assault Response Training Note: Alternative combinations of education and experience may be considered.

Skills and Capabilities

Supervisory/management skills and the ability to lead, coach and motivate. Ability to work independently and in a team. Demonstrate a high level of integrity, good judgement, and ability to maintain appropriate confidentiality. Strong oral and written communication skills. Self-motivated and disciplined. Strong interpersonal, time management and attentive listening skills. Participate as an active and responsible team member in all work groups through which position responsibilities are achieved. Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem. Experience/working knowledge of Microsoft Office Suite. Adhere to all Salvation Army policies, directives, and operating guidelines. Participate in ongoing professional development and training. Valid Alberta Class “5” Driver’s License, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required. Original copy of a Background check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. Screening through The Salvation Army Abuse Registry is required. Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.