Community Manager

QuadReal Property Group; Vancouver; On-site; CAD 60,000 - 90,000; Full time

Job summary

QuadReal Property Group in Vancouver is seeking a Community Manager to drive overall property performance and resident satisfaction. You'll lead leasing, marketing and administrative operations, maintain building knowledge in Yardi Voyager, and supervise site staff to deliver exceptional service and maximize revenue.

Responsibilities cover leasing policy execution, renewal programs, market analysis, rent considerations, and collaboration with area managers to optimize occupancy and tenant

Qualifications

• The Community Manager is responsible for the overall performance of the property and resident satisfaction.
• Leasing, marketing, administration, expense control, income maximization, and daily management of staff are part of the role.
• Experience with Yardi Voyager and Rent Café is used to manage leases and notices.

Responsibilities

• Leasing: ensure policies and operations are executed to QuadReal standards; oversee full leasing process; maintain knowledge of suites, amenities, and services; manage evolutions of rental applications; conduct background and credit checks; facilitate signing of leases and addenda; manage renewals and move-in packets.
• Marketing: develop and execute property marketing and leasing plans to meet KPIs and budget; conduct market surveys; analyze competition and trends; advise on pricing and strategy; build relationships with local businesses and community organizations.
• Administration and Reporting: issue notices; maintain resident information; review availability and property reports; assist with Investment Management analysis; ensure leasing documents are correctly entered in Yardi Voyager and Rent Café.
• Management: train, supervise, and coach site staff; motivate and develop team; monitor building access and emergency procedures; ensure secure common areas.
• Office Management: handle courier/mail, maintain records in Yardi Voyager, answer calls and emails, and provide administrative support.

Job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com

Role Description:

The Community Manager is responsible for the overall performance of the property and plays an integral role in the successful operation of a residential property. This includes, but is not limited to marketing, administration, expense control, income maximization, physical maintenance of the building(s) and surrounding property, and daily management and training of support staff. All this is done with the goal of providing resident satisfaction through the delivery of excellent service to all residents at all times.

Responsibilities:

• Leasing
  • Responsible for ensuring all property management policies, procedures, and operations are executed to QuadReal standards;
  • Oversee and participate in the full leasing process; providing training and support to teams as needed;
  • Maintain a comprehensive and up-to-date knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building and value-added services provided, and act as a resource interdepartmentally as a subject matter expert on the property;
  • Ensure rental applications are complete and information is accurately entered into Yardi;
  • Conduct background checks, credit checks, and ensure timely notification is provided to all applicants of the application status;
  • Facilitate the signing of all leases, schedules, assignments and addendum forms utilizing Yardi Voyager and Rent Café;
  • Actively manage the renewal process and retention program with existing residents; and
  • Assemble and provide move-in packages to new residents using Yardi Voyager and Rent Café.
• Marketing
  • Execute and provide input to the overall property marketing and leasing plan to meet the Key Performance Indicators (KPIs) of the property and budget;
  • Conduct regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy;
  • Provide feedback and recommendations to Area Manager on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property; and
  • Establish and maintain relationships with community organizations, including local businesses that may add value to the resident experience or result in increased traffic to the property.
• Administration and Reporting
  • Issue and deliver notices such as: Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewal, by an approved method of service;
  • Maintain all resident information received in accordance with privacy rules and regulations;
  • Review weekly availability reports in Yardi Voyager;
  • Review monthly property reports and report variances in Yardi Voyager;
  • Assist with any Investment Management analysis and reporting in Yardi Voyager as required; and
  • Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements and other supporting documentation in Yardi Voyager and Rent Café.
• Management
  • Train, supervise, and coach site staff at property; ensure quality and efficiency of work;
  • Motivate and develop site staff, managing performance to expectations and established standards. Be responsible and accountable for the supervision and activities of the team;
  • Recognize and reward for exemplary performance as it occurs, share successes with your team and provide for the opportunity of succession planning of your team;
  • Ensure the effective monitoring and control of all building access including cylinder lock and electronic systems;
  • Maintain thorough knowledge and understanding of emergency procedures including fire, flood, and mold remediation for all staff; and
  • Secure laundry rooms, recreation areas, locker rooms, and other common areas at designated times.
• Office Management
  • Ensure administrative support is completed as required, including courier & mail handing, maintain resident and contractor contact information in Yardi Voyager;
  • Ensure maintenance of office and kitchen supplies, document scanning, photocopying, etc.;
  • Answer all incoming telephone calls and emails, including resident service requests, and issue to maintenance team members and/or service providers via Yardi Voyager;
  • Provide administra