Community Manager

Viral Nation; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading digital marketing agency is seeking a Community Manager to elevate brand engagement through innovative social media strategies. This role requires expertise in community management and content creation while collaborating with cross-functional teams. The ideal candidate thrives in a fast-paced environment and has a strong analytical background to drive results. Join Viral Nation to be part of a diverse and inclusive team pushing the boundaries of digital marketing.

Qualifications

• Must have 2+ years of professional experience with major social platforms.
• Expertise in managing Social Media for brands is required.
• Proficiency in analytical tools like Sprout Social is essential.

Responsibilities

• Plan and coordinate organic content for social media platforms.
• Provide strategic direction for social media postings.
• Conduct monthly and quarterly social media performance reporting.

Skills

Community Management

Social Media Strategy

Analytical Skills

Education

University degree or college diploma in marketing, business, public relations, or communications

Tools

Sprout Social

Meltwater

Job description

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At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

We're looking for a Community Manager who stays on top of the latest trends and emerging social platforms. This role will involve working alongside a team of Community Managers, working towards goals to ensure smooth collaboration with cross-functional teams and external clients. A strong community management and strategic background is essential, as well as a passion for working in a fast-paced, ever-evolving space.

What You'll Do Here:

• Plan, develop, and coordinate approval of the always-on organic content calendar by social platform on a quarterly and/or monthly basis; includes creation of social media copy and briefing in creative teams based on program strategy, social media & audience insights
• Provide strategic and thoughtful direction for posting across social platforms - including: TikTok, Meta (Instagram and Facebook), X (formerly Twitter), LinkedIn, YouTube, Pinterest, Discord, Reddit, etc. for a variety of Viral Nation social media clients
• Monthly and quarterly social media reporting, providing insights and implications about content performance, consumer audience/ behaviours on social, competitor insights
• Provide best in class industry examples which further help drive brand social media strategy and increase engagement
• Act as a Social Media expert at Viral Nation, keeping the team up-to-date with changes in the ecosystem, current best practices, and trends
  
  

You'll Need To Have:

• Minimum of 2+ years of professional experience with TikTok, Meta (Instagram and Facebook), YouTube, X (formerly Twitter), LinkedIn, etc.
• Proficiency with social media management and analytical tools including Sprout Social and Meltwater
• Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.
• Must have professionally managed Social Media for brands
• Must be an expert creating content and building a community on social media platforms
• Proven experience growing brands on social media through strategic community management
  
  

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Advertising Services

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