Community Manager

Skyline Group of Companies; Sarnia; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Employer paid benefits

ESP match

Volunteer days

Training and growth

Job summary

Skyline Group of Companies in Sarnia, Ontario, is seeking a Community Manager to support daily on-site operations of residential properties and provide outstanding tenant service.

You will advertise units, process applications, coordinate maintenance, and maintain records while ensuring accessibility and safety protocols are followed. Competitive benefits and growth opportunities are offered.

Qualifications

• Post-secondary education in business admin, hospitality or sales is required.
• Minimum two years’ experience in office administration and customer service.
• Valid driver’s license may be required.

Responsibilities

• Advertise and show units to prospective tenants and process applications.
• Maintain tenant satisfaction and address concerns within 24 hours.
• Coordinate maintenance and respond to tenant emergencies during working hours.
• Handle rent collection, record-keeping, and lease documentation.

Skills

Office administration

Customer service

Basic computer skills

Education

Post-secondary education in business admin/hospitality or sales

Tools

Word

Excel

Email/Web

Job description

• Location: Sarnia, Ontario, Canada
• Job Type: Full-Time
• Schedule: Monday - Friday
• Compensation Includes:
  • $42,000 annually
  • Monthly Bonus
  • Employer Paid Health & Dental Benefits

Job Overview

The Community Manager is responsible for supporting the daily on-site operations of residential properties by administrative duties and providing exceptional customer service to tenants.

Key Responsibilities

• Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk-ins.
• Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs. Approach all tenant interactions with respect, particularly during disputes, and ensure clear communication throughout the resolution process.
• Be accessible during working hours and respond swiftly to tenant emergencies. Prioritize accommodation requests and ensure adherence to accessibility policies. Plan and execute tenant engagement events to promote a strong sense of community.
• Oversee fire safety recordkeeping, conduct regular inspections, and maintain logbooks in compliance with company procedures. Collect and deposit rent payments, track expenditures, and assist with audits. Handle administrative duties such as responding to emails, faxing documents, posting notices, and ensuring accurate record-keeping of transactions.
• Complete essential documentation with attention to detail for leases, inspections, and resident records, and track expenses in the property management software.

Qualifications

• Post-secondary education in business admin, hospitality or, sales and minimum two (2) years’ experience in the office administration and customer service is required.
• Valid driver’s license with satisfactory driving record and automobile insurance may be required.
• Computer skills (Word, Excel, e-mail/web) are required.
• Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.

Who are we?

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

Why us?

We offer competitive pay structure, employer paid benefits, an employee savings plan (We invest in your future with our ESP match!), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities.

We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [e-mail]

Apply Online: skylinegroupofcompanies.ca/careers

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