Community Manager

Skyline Group of Companies; Gravenhurst; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Monthly Bonus

Employer Paid Health & Dental Benefits

ESP match

Job summary

Skyline Group of Companies seeks an on-site Community Manager to support daily residential property operations and deliver exceptional tenant service. You will advertise units, process applications, and maintain detailed records across calls, emails, and visits.

The role requires 2+ years in office admin and customer service with strong organizational skills. A valid driver’s license and ability to lift 50 lbs may be needed. Competitive benefits offered.

Qualifications

• Post-secondary education is required in business administration, hospitality, or sales.
• Minimum two years’ experience in office administration and customer service.
• Proficiency with Word, Excel, and email/web tools expected.

Responsibilities

• Advertise and show units to prospective tenants and process applications.
• Maintain tenant satisfaction and address concerns promptly, including coordination of repairs.
• Be accessible during working hours and respond to emergencies while following accessibility policies.
• Handle rent collection, record-keeping, and admin tasks like notices and audits.
• Document leases, inspections, and resident records accurately in PM software.

Skills

Customer service

Office administration

Communication skills

Education

Post-secondary education in business administration

Post-secondary education in hospitality

Tools

Microsoft Word

Microsoft Excel

Email/Web tools

Job description

• Location: Gravenhurst, Ontario, Canada
• Job Type: Full-Time
• Schedule: Monday to Friday
• Compensation Includes:
  • $42,000 annually
  • Monthly Bonus
  • Employer Paid Health & Dental Benefits

Job Overview

The Community Manager is responsible for supporting the daily on-site operations of residential properties by administrative duties and providing exceptional customer service to tenants.

Key Responsibilities

• Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk-ins.
• Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs. Approach all tenant interactions with respect, particularly during disputes, and ensure clear communication throughout the resolution process.
• Be accessible during working hours and respond swiftly to tenant emergencies. Prioritize accommodation requests and ensure adherence to accessibility policies. Plan and execute tenant engagement events to promote a strong sense of community.
• Oversee fire safety recordkeeping, conduct regular inspections, and maintain logbooks in compliance with company procedures. Collect and deposit rent payments, track expenditures, and assist with audits. Handle administrative duties such as responding to emails, faxing documents, posting notices, and ensuring accurate record-keeping of transactions.
• Complete essential documentation with attention to detail for leases, inspections, and resident records, and track expenses in the property management software.

Qualifications

• Post-secondary education in business admin, hospitality or, sales and minimum two (2) years’ experience in the office administration and customer service is required.
• Valid driver’s license with satisfactory driving record and automobile insurance may be required.
• Computer skills (Word, Excel, e-mail/web) are required.
• Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.

Who are we?

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

Why us?

We offer competitive pay structure, employer paid benefits, an employee savings plan (We invest in your future with our ESP match!), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities.

We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [e-mail]