Community Impact Operations Coordinator

Winnipeg Foundation; Winnipeg; On-site; CAD 49,000 - 59,000; Full time

Benefits offered by this job

Health and dental benefits

Health Spending Account

Consult+ access (Virtual Doctor)

Job summary

Winnipeg Foundation is a public foundation focused on giving back to the Winnipeg community. The role supports the Community Impact team, managing inquiries, grants administration, file management, and event coordination to advance the Foundation’s mission.

The position emphasizes strong customer service, data management, and collaboration with external partners to ensure timely, accurate workflows and stakeholder satisfaction.

Qualifications

• Diploma in office administration or related field.
• 3–5 years of experience in an administrative role, ideally in a non-profit with a customer service background.

Responsibilities

• Deliver comprehensive administrative support to the Community Impact team.

Skills

Communication skills

Prioritization

Organization

Data management

Interpersonal skills

Attention to detail

Customer service

Conflict resolution

Education

Diploma in office administration

Job description

Winnipeg Foundation is For Good. Forever. We help people give back to our shared community by connecting generous donors with causes they care about For Good. We are an endowment-based public foundation, so gifts are pooled and invested, and the annual earnings are distributed back to the community Forever. Founded in 1921, we are proud to be Canada's first community foundation. Our vision is "a Winnipeg where community life flourishes for all."

The Foundation is committed to work/life balance and diversity both within the organization and in its work with the community.

We are currently recruiting for the role of

Community Impact Operations Coordinator (Permanent - Full-time)

Our Values

• Trust
• Generosity
• Equity
• Transformation

Our Core Competencies

• Relationship Building
• Managing Healthy Conflict
• Critical Thinking and Decision Making

The Role:

This position plays a pivotal role in delivering comprehensive administrative support to the Community Impact team. Acting as the primary point of contact, it addresses general inquiries from community organizations with professionalism and efficiency.

Additionally, the role encompasses vital administrative functions related to the Grants Management system, ensuring smooth payment operations, meticulous file management, and effective information management. Furthermore, it involves coordinating and supporting various events and projects, contributing to the team’s overall success and mission.

Core Areas of Responsibility:

External Grantee Support (Customer Service)

• Comprehensive knowledge about all responsive grant programs offered through the Grants Management System
• Serve as the lead staff member responding to general inquiries from community organizations, including specific grant-related requests
• Serve as the team's central contact for community organizations, grantees, and applicants following initial reception intake, providing accurate, timely, and professional responses to inquiries. Triage and coordinate incoming requests, redirecting stakeholders to the appropriate team members and ensuring timely follow-up and resolution
• Build and maintain positive relationships with community partners and external stakeholders, ensuring a supportive and responsive experience throughout the grant lifecycle.
• Monitor and respond to inquiries received through phone, email, and the Grants Management System within established service standards.
• Identify and resolve stakeholder concerns, escalating complex issues to the appropriate team members when required.
• Provide guidance and support to applicants navigating the grant application process, ensuring equitable access to information and resources.
• Gather and communicate stakeholder feedback to help improve service delivery, processes, and user experience.
• Ability to prioritize and triage enquiries from external stakeholders
• Obtain financial direct deposit information from grantee organizations

Grants Management System (GMS) Administrative Support

• Support the opening and closing of grant application cycles (e.g., Community Grants, Children and Youth Grants, Major Capital Grants) within the GMS platform, ensuring applications are accessible to organizations on specified dates.
• Submit tickets for technical issues and fixes in the GMS and support the remediation of the ticket.
• Support in compiling system and business requirements to improve grant program workflows and processes
• Ensure records and activities in the Grants Management System are organized, and contacts are up to date
• Provide file management support including assigning Reviewers to grant files in the system
• Update grant-specific correspondence templates in the GMS

Operational Support

• Provide administrative support to the Community Impact Department
• Prepare materials for the Community meetings and agenda
• Support critical records management functions by ensuring grantee records are accurate and current
• Act as backup for the updating of the TWF shared calendar on SharePoint
• Ensure all team records are well-organized, easily accessible, and that contact information is accurate
• Compile and retrieve reports from the database as requested
• Coordinate special assignments as requested
• Assume other duties as may be assigned.

About You: If your background looks different from below, in your cover letter, tell us why you would be a good fit!

Experience, Education, and Credentials

• Diploma in office administration or related field
• 3-5 years of experience working in an administrative role, ideally in a non-profit environment , with a customer service background

Skills and Abilities

• Strong written and verbal communication skills
• A passion for the administrative and operational end of an organization
• Strong interpersonal skills
• Skilled in data management
• Strong organizational skills
• Strong attention to detail
• Ability to prioritize and manage competing demands
• Ability to deal with conflict in a healthy manner

What We Offer:

• Starting salary in the range of $49,400 - $59,280
• A comprehensive benefit package including health and dental benefits
• A Health Spending Account
• Access to Consult + (Virtual Doctor Service)
• EFAP program available to employees and family members
• Pension program starting at six months of employment
• Vacation starts at three weeks per year
• Maternity/Parental Leave Top Up
• Professional Development opportunities

Applications, including resume and cover letter, should be submitted by August 21, 2026. All applications must be submitted at https://careers.risepeople.com/the- winnipeg-foundation/en.

Applicants who do not fully satisfy all the essential requirements are nonetheless encouraged to submit their applications for consideration regarding this position. We firmly believe in the potential for diverse perspectives, skills and experience to enrich our team and contribute to the Foundation’s overall success.

The Recruitment Process

• As part of the Foundation’s commitment to being transparent, the following are the stages of our recruitment process:
• Job posting closes - August 21, 2026
• Phone screening interview - August 27 & 28 2026 (Tell me about yourself, be a self-starter, talk about your customer service experience)
• First In-person interview - September 8 & 9, 2026
• Second in-person interview - September 15 & 16, 2026

During the recruitment process, prospective candidates will be expected to provide specific examples of situations where they have demonstrated the Foundation's values and core competencies.

Winnipeg Foundation is committed to an inclusive, barrier-free environment. It will accommodate applicants' needs under the Accessibility for Manitobans Act (AMA) at all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted. If contacted to participate in the process, please advise if you require accommodation.

Note:

Employment is conditional upon verification of eligibility to work in Canada for an employer other than the current employer.

If you would like to discuss accommodation or have difficulty submitting your application via the portal, please email [e-mail] for support.