Community & Family Services Worker

TSA The Salvation Army TSA; Port Elgin; On-site; CAD 28,000 - 39,000; Full time

Job summary

The Salvation Army Owen Sound Community Centre is seeking a Community & Family Services Worker to assist individuals and families seeking aid and referrals. You will support the Food Bank program, process donations, maintain client records with confidentiality, and coordinate with referral agencies under the supervision of the Community and Family Services Manager.

You will help ensure the facility runs smoothly, participate in community meetings, and support annual fundraisers and seasonal

Responsibilities

• Conduct initial intake application and screen clients for general emergency assistance, including food, clothing, household needs, referrals, etc.
• Refer clients to other community resources or Corps Officer for pastoral assistance where appropriate.
• Ensure that the facility is tidy and clean, adequate stock levels, sort and process donated goods and process clients through programs.
• Assist with food bank operations, ordering and/or receipt of food donations, recording, general cleanliness, organization.
• Under the direction of the Community and Family Services Manager, assist with new and existing program and service provisions in the community.
• Network with referral agencies and/or other community sources as required.
• May participate in community meetings/client referrals as directed by supervisor.
• May assist, support and where applicable participate in annual fundraisers and seasonal programing provided by the Community and Family Services i.e., Christmas Hampers, Christmas Kettles, Camp Programs; aid with other programs as required.
• Refer clients for pastoral support as required.
• Provide direction and support to all family services volunteers, ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• May assist in the development of strategies and recommendations for volunteer development.
• In consultation with the Supervisor may organize regular meetings with volunteers.
• Maintain written records, logs of activities, including activity reports and statistical information.
• General administrative duties as required, such as answering phones, directing inquiries etc.
• Periodically review program assistance guidelines with supervisor.
• Maintain accurate records of client information in Link2Feed and on The Salvation Army's computer system while maintaining confidentiality.
• Follow direction on the compliance and adherence to Operating Policies and Procedures (i.e., gift cards, vouchers, etc.)
• Assist in maintaining safety, maintenance, operation of program vehicle, and records of the vehicle; work in compliance with CVOR regulations.
• Perform circle checks of the vehicle and maintain vehicle logs; fuel the vehicle as necessary and ensure that the vehicle is always kept clean and presentable.
• Report any vehicle mechanical failures or concerns to the Family Services Manager or designate in a timely manner.
• Complete and maintain an accurate driver's log.
• Maintain knowledge of legislative and company policies such as Health and Safety Regulations, provincial and Municipal Highway traffic acts.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety, etc.
• Governance Boards and Councils: None
• Internal: Corps Officer, supervisor(s), staff, volunteers.
• Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training.
• External: Community, clients, Government, and community social service agencies.
• This position reports directly to the Manager of Community Services or designate.
• This position has no direct reports.
• May assist in the development of strategies and recommendations for volunt

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Community & Family Services Worker assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Owen Sound CC. This position also provides support to the Food Bank program and other programs provided by the Community and Family Services.

Accountabilities:

• Conduct initial intake application and screen clients for general emergency assistance, including food, clothing household needs, referrals etc.
• Refer clients to other community resources or Corps Officer for pastoral assistance where appropriate.
• Ensure that the facility is tidy and clean, adequate stock levels, sort and process donated goods and process clients through programs.
• Assist with food bank operations, ordering and/or receipt of food donations, recording, general cleanliness, organization.
• Under the direction of the Community and Family Services Manager, assist with new and existing program and service provisions in the community.
• Network with referral agencies and/or other community sources as required.
• May participate in community meetings/client referrals as directed by supervisor.
• May assist, support and where applicable participate in annual fundraisers and seasonal programing provided by the Community and Family Services i.e., Christmas Hampers, Christmas Kettles, Camp Programs; aid with other programs as required.
• Refer clients for pastoral support as required.

Supervision

• Provide direction and support to all family services volunteers, ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• May assist in the development of strategies and recommendations for volunteer development.
• In consultation with the Supervisor may organize regular meetings with volunteers.

Finance & Administration

• Ensure that Ministry Unit policies and procedures are followed for the safe/secure handling of all monetary donations received and appropriate documentation of gift cards and various vouchers is maintained, i.e., milk and clothing vouchers.
• Maintain written records, logs of activities, including activity reports and statistical information.
• General administrative duties as required, such as answering phones, directing inquiries etc.
• Periodically review program assistance guidelines with supervisor.
• Maintain accurate records of client information in Link2Feed and on The Salvation Army's computer system while maintaining confidentiality.
• Follow direction on the compliance and adherence to Operating Policies and Procedures (i.e., gift cards, vouchers, etc.)

Vehicle/Maintenance

• Assist in maintaining safety, maintenance, operation of program vehicle, and records of the vehicle; work in compliance with CVOR regulations.
• Perform circle checks of the vehicle and maintain vehicle logs; fuel the vehicle as necessary and ensure that the vehicle is always kept clean and presentable.
• Report any vehicle mechanical failures or concerns to the Family Services Manager or designate in a timely manner.
• Complete and maintain an accurate driver's log.
• Maintain knowledge of legislative and company policies such as Health and Safety Regulations, provincial and Municipal Highway traffic acts.

Health and Safety

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety, etc.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal: Corps Officer, supervisor(s), staff, volunteers.

Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training.

External: Community, clients, Government, and community social service agencies.

MANAGERIAL/Technical Leadership RESPONSIBILITY :

• This position reports directly to the Manager of Community Services or designate.
• This position has no direct reports.
• May assist in the development of strategies and recommendations for volunt