Community Family Service Worker

The Salvation Army Canada and Bermuda Territory; Fort McMurray; On-site; CAD 32,000 - 40,000; Part time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a casual, on-call administrative support role in the Community and Family Services setting. You will assist with reception, basic tasks, and program coordination, while maintaining confidentiality and upholding organizational policies.

Reporting to the Community Services Manager, you may help with logging activities and supporting service delivery across multiple programs.

Qualifications

• Excellent interpersonal skills and adaptability.
• Ability to multi-task in a fast-paced office setting.
• Attention to detail, problem solving and analytical skills.
• Ability to maintain confidentiality and exercise good judgement.

Responsibilities

• Work in a team setting supporting various tasks and activities.
• Maintain confidentiality of all program participant information.
• Assist with administrative tasks such as photocopying and greeting visitors; support reception and visiting flow.
• Log activities and assist in maintaining the office/waiting area.
• Collaborate with the Community Ministries Manager to ensure effective program delivery.
• May travel locally and assist with scheduling and events as needed.

Skills

Interpersonal skills

Attention to detail

Problem solving

Written and verbal communication

Education

Two-year post-secondary program

CPR/First Aid certification or willingness

Tools

Word

Excel

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY

The role will provide general support to various services in the Community and Family Services setting of a Ministry Unit.

ACCOUNTABILITIES

The incumbent may perform all, some, or similar range of duties.

• Work in a team setting supporting various tasks and activities.
• Maintain strict confidentially of all matters pertaining to the program participants.
• Adhere to policies and procedures relating to the programs.
• May assist with different basic administrative tasks – photocopy activities, greeting visitors, supporting reception, forwarding visitors, etc. as required.
• May keep a log of different activities.
• Assists in the organization, maintenance, and general cleanliness of the office/waiting area.
• Provide general information to visitors.
• Collaborate with Community Ministries Manager to ensure effective program delivery

Perform other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

Clarification of Information. Conducts Routine Interactions.

Internal

MUs leadership and staff, donors, volunteers.

External

Clients, donors, general public, social services organizations, service clubs

MANAGERIAL/TECHNICAL RESPONSIBILITIES

Reports directly to the Community Services Manager.

Direct reports: Community Services Manager

FINANCIAL AND MATERIAL MANAGEMENT

• Minor material responsibility (proper file handling, etc.)
• Regular responsibility for minor financial matters and for wise use of own resources.
• May be authorized to handle cash, during major campaigns.

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS

• This is a casual position - On call.
• Working environment is typically in the Community Services building in generally agreeable conditions and some outdoor duties.
• Local travel may be required.
• Flexibility in scheduling isrequired, as the hours may increase as per operational requirements.Some work over weekends and evenings may be required.
• Ability to lift up to 30 lbs.
• May deal with upset people or challenging behaviors.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

Alternative combination of education and experience may be considered.

Education, Qualifications and Certifications

• Completion of a formal post-secondary program of two academic years
• An alternative combination of education and experience may be considered.
• CPR, First Aid and Non-Violent Crisis Training or willingness to complete once hired.

Experience and Knowledge

• Two years of relevant experience
• Experience in office administration
• Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL).

Skills and Capabilities

• Excellent interpersonal skills, integrity, and adaptability.
• Ability to multi-task and work well in a fast-paced office setting;attention to detail, problemsolvingand analytical skills.
• Ability tomaintain information inconfidence and exercise good judgement.

Exhibit good listening skills, havestrong oral/written communication skills.

This is a casual position with no fixed working schedule hours.

Compensation

The target hiring range for this position is $23.27 to $29.09 with a maximum of $34.90.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.