Community Enablement Specialist, Video (Askuity division)

The Home Depot Canada; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Semi-annual bonuses

Retirement savings program

Comprehensive benefits

Stock purchase discount

Merit-based salary increases

Job summary

The Home Depot Canada is seeking a Community Enablement Specialist to develop scalable video content that showcases the Supplier Analytics Program and drives adoption among merchants and suppliers. You will lead video production from concept to delivery, translating analytics into engaging narratives for diverse audiences.

You will collaborate with Merchandising, Customer Success, and internal teams to plan campaigns, measure impact, and iterate content strategy for better user experience.

Qualifications

• University/college degree or equivalent experience.
• 2+ years in video editing/production or related content development.
• Experience delivering polished video assets in a fast-paced environment.

Responsibilities

• Develop scalable content that drives awareness/usage of the Supplier Analytics Program.
• Plan content strategy by researching audiences and defining goals.
• Create, edit and deliver engaging videos (promo, how-to, training) that communicate value.
• Manage video post-production from raw footage to final delivery (editing, audio, graphics).
• Translate analytics and product concepts into concise video narratives for varied audiences.
• Collaborate with Marketing and Customer Success to plan campaigns and content initiatives.
• Develop concepts, scripts, storyboards, and production plans with stakeholders.
• Track performance, analyze trends, and improve content reach and clarity.

Skills

Video editing

Video production

Storytelling

Interpersonal skills

Communication

Project management

Time management

Problem solving

Education

University/College degree

Tools

Adobe Premiere Pro

After Effects

Photoshop

Illustrator

Salesforce Marketing Cloud

Job description

Pay Range: $60,000 - $80,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Askuity is a Toronto-based retail analytics software company operating as an innovative division within The Home Depot (THD). Askuity’s mission is to enable suppliers and merchants at The Home Depot to make profitable, data-driven decisions and drive real-time execution.

The Community Enablement Specialist will plan, develop, and produce scalable content that drives awareness and usage of the Supplier Analytics Program, with a strong focus on video production and editing. The Community Enablement Specialist will drive collaboration between Merchandising and suppliers by communicating the value of the Program’s tools and services to multiple audiences. The role will also measure the success of implemented content and make continuous improvements to optimize the user experience.

If you are creative, collaborative, possess outstanding communication skills, and have hands-on experience producing and editing high-quality video content from concept through final delivery, we want to hear from you.

Key Responsibilities

Develop scalable, impactful content that drives awareness and usage of the Supplier Analytics Program

• Plan and strategize content by researching audience needs, defining goals, and developing content plans aligned with strategic priorities and goals.

• Create, edit, and deliver engaging, easy-to-understand video content, including promotional, how-to, training, and educational videos, that clearly communicates the value and functionality of the Supplier Analytics Program.

• Manage video post-production from raw footage through final delivery, including editing, sequencing, audio, graphics, motion graphics, captions, and other visual elements that support clear and engaging storytelling.

• Translate complex analytics, product features, and business concepts into concise video narratives and visual stories that are accessible to different audiences.

Collaborate cross-functionally to optimize content strategy

• Partner with Customer Success and other internal teams to plan, build, and execute campaigns and content initiatives that align with merchant expectations, reduce support tickets, and promote analytics best practices.

• Collaborate with subject matter experts and stakeholders to develop video concepts, scripts, storyboards, and other content that supports program priorities and audience needs.

• Track content performance, analyze trends, and recommend improvements to enhance the effectiveness, reach, and clarity of content across the Supplier Analytics Program.

Competencies

• Communicates Effectively

• Collaborates

• Plans and Aligns

• Balances Stakeholders

• Action Oriented

• Drives Results

Skills

• Video editing and post-production

• Video production and visual storytelling

• Interpersonal and communication skills

• Project management

• Time management

• Problem solving

Direct Manager

• Senior Manager, Community Enablement

Travel Requirements

• Less than 5% of time. May be required for on-site video shoots.

Physical Requirements

• Extended sitting

• Repetitive tasks

Hybrid Work

• Toronto

• 3 days in the office (Tuesday, Wednesday, Thursday)

Working Conditions

• Office: computer work, camera-on virtual meetings

• Occasional on-site or in-office video production and filming

Minimum Education

• University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience

• 2+ years of experience in video editing, video production, or multimedia content development, with demonstrated experience delivering polished video assets in a fast-paced environment

Minimum Leadership Experience

• No leadership experience required

Certifications

• None

Other Assets

• Strategic content creation and storytelling

• Strong video editing and post-production skills, with experience using Adobe Premiere Pro or similar professional video-editing software

• Experience with motion graphics and visual design tools such as Adobe After Effects, Photoshop, and Illustrator

• Experience developing video concepts, scripts, storyboards, and production plans

• Strong attention to detail across video pacing, audio, graphics, transitions, captions, and overall production quality

• Excellent PowerPoint skills

• Experience with Salesforce Marketing Cloud is nice to have

• Data-driven

• Process-oriented

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Description du poste

Basée à Toronto, Askuity est une entreprise offrant une plateforme logicielle d’analyse en commerce de détail qui exerce ses activités en tant que nouvelle division novatrice de HomeDepot. Sa mission est de permettre aux fournisseurs et aux négociants de HomeDepot de prendre des décisions rentables fondées sur des données et d’assurer l’exécution en temps réel.

Le spécialiste, Mobilisation de la communauté, planifie et crée du contenu extensible qui bonifie la notoriété et l’utilisation du programme d’analyse des fournisseurs. Le titulaire du poste favorise la collaboration entre l’équipe du Marchandisage et les fournisseurs en communiquant les avantages des ressources et services du programme à différents publics. Il est également responsable d’évaluer le succès du contenu mis en place et d’apporter des améliorations continues pour optimiser l’expérience d’utilisateur. La créativité, l’esprit collaboratif, des aptitudes exceptionnelles pour la communication et une capacité éprouvée à produire du contenu de haute qualité en temps opportun font partie des qualités recherchées.

Principales responsabilités

Créer du contenu extensible et efficace qui bonifie la notoriété et l’utilisation du programme d’analyse des fournisseurs.

· Élaborer une planification et une stratégie de contenu en effectuant des recherches sur les besoins des différents publics, en définissant des objectifs et en concevant des plans de contenu qui correspondent aux priorités et objectifs stratégiques.

· Produire du contenu (p. ex., courriels promotionnels, guides pratiques, vidéos de formation et documents infographiques) intéressant et facile à comprendre qui explique clairement les avantages et les possibilités du programme d’analyse des fournisseurs.

Collaborer de façon interfonctionnelle afin d’optimiser la stratégie en matière de contenu.

· Travailler de concert avec le’équipe responsable du succès de la clientèle et les autres équipes internes pour planifier, élaborer et mettre en œuvre des campagnes et des initiatives de contenu qui correspondent aux attentes des négociants, réduisent les dossiers de soutien et favorisent les pratiques exemplaires en matière d’analyse.

· Effectuer le suivi du rendement du contenu, analyser les tendances et recommander des améliorations pour accroître l’efficacité, la portée et la clarté du contenu dans l’ensemble du programme d’analyse des fournisseurs.

Compétences

· Communication efficace.

· Collaboration.

· Planification et harmonisation.

· Équilibre entre les intervenants.

· Pragmatisme.

· Amélioration des résultats.

Aptitudes

· Aptitudes solides pour les relations interpersonnelles et la communication.

· Gestion de projet.

· Gestion du temps.

· Résolution des problèmes.

Supérieur immédiat

· Directeur, Mobilisation de la communauté.

Exigences relatives aux déplacements

• Déplacements limités.

• Déplacement au siège social chaque année, sur demande.

Exigences physiques

· Position assise pendant des périodes prolongées.

· Tâches répétitives.

Conditions de travail

· Bureau: travail informatique et réunions virtuelles avec caméra.

Études

· Baccalauréat ou diplôme d’études collégiales dans un domaine connexe, ou expérience équivalente.

Expérience professionnelle

· Au moins deuxans d’expérience en création de contenu et capacité éprouvée à produire du contenu dans un environnement où les activités se déroulent à un rythme rapide.

Expérience en direction

· Aucune.

Accréditations

· Aucune.

Autres aptitudes

· Expérience en création stratégique de contenu et en communication narrative.

· Compétences en rédaction de textes courts et longs, en graphisme (AdobePhotoshop et Illustrator) et en production vidéo (PremierePro).

· Excellentes connaissances de PowerPoint.

· Expérience avec les produits MarketingCloud de Salesforce, un atout.

· Approche guidée par les données.

· Goût pour les processus.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. Our process is designed to ensure human oversight is maintained throughout the selection process.