Co-working Space Assistant Manager and Community Consultant

Staples Canada; Calgary; On-site; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more…

Job summary

Staples Canada in Calgary is seeking a Community Consultant to manage the interactive co-working space, focusing on member satisfaction and retention while driving sales and operational excellence.

You will engage with members, host events, onboard new members, and collaborate with Market Manager and Staples Retail to grow membership, while maintaining a welcoming, high-service environment.

Qualifications

• University degree or equivalent leadership experience.
• Excellent customer service and ability to promote standards.
• Ability to work independently and take on additional tasks.
• Ability to build community relationships.
• Comfort with feedback culture and stakeholder management.
• Comfort with technology and simple solutions.
• 2–4 years in hospitality, retail, co-working or sales.
• 2+ years of supervisory/project management experience.

Responsibilities

• Engage with members to understand interests and promote growth.
• Provide exceptional customer service and hospitality.
• Resolve complaints promptly and satisfactorily.
• Plan and coordinate member events such as seminars and networking.
• Lead Spotlight Events and generate new leads.
• Meet monthly targets for leads generation.
• Onboard new members and ensure smooth space loading.
• Develop and execute a membership drive strategy with Market Manager.
• Achieve monthly sales targets through upselling and new memberships.
• Collaborate with Staples Retail on business development opportunities.
• Support events with catering, bookings and equipment rentals.
• Ensure a welcoming in-person experience.

Skills

Customer service

Relationship building

Sales skills

Leadership experience

Stakeholder management

Technology literacy

Independent work

Event coordination

Education

University degree or equivalent leadership experience

Job description

Some of what you will do:

As the Community Consultant you are responsible for managing the physical space and operations of an interactive co-working space. Reporting to the National Program Manager, Studio, your primary focus is on building meaningful relationships that foster long-term member satisfaction and retention. You will lead the day-to-day operations of the space with a hospitality and customer-first mindset, ensuring an exceptional experience for every member and guest. In addition, this role will drive the membership and retention and is responsible for facilitating sales and leading operational excellence of their location(s).

Job Description

Some of what you will do:

As the Community Consultant you are responsible for managing the physical space and operations of an interactive co-working space. Reporting to the National Program Manager, Studio, your primary focus is on building meaningful relationships that foster long-term member satisfaction and retention. You will lead the day-to-day operations of the space with a hospitality and customer-first mindset, ensuring an exceptional experience for every member and guest. In addition, this role will drive the membership and retention and is responsible for facilitating sales and leading operational excellence of their location(s).

Specifically, You Will

• Engage with members to understand their interests, business and goals and provide unique programs to support their growth and retain members.
• Promote a positive, enthusiastic work environment and provide an exemplary customer service and hospitality to create a strong member experience.
• Resolve customer complaints promptly and satisfactorily.
• Curate, execute, and coordinate client events in the form of learning seminars, networking, lunch and learns and other events that connect to the location.
• Curate and execute Spotlight Events and member experiences to further connections and capture new leads.
• Conduct frequent customer tours and meet monthly targets for leads generation.
• Onboard new members to the space and the community, ensure proper onboarding and space loading for a quality experience.
• Co-create a membership drive strategy with Market Manager and execute independently to attract and retain new members at your location.
• Achieve sales targets monthly by upselling current members, gaining new memberships.
• Partner with local Staples Retail operations on business development opportunities, networking and cross channel sales.
• Apply diligence to established Studio procedures and SOP and provide feedback where needed.
• Support events and meetings by coordinating catering, room booking, equipment rentals and ad-hock requests as required.
• Provide a welcoming experience to all customers and members and ensure an ongoing consistent and positive in-person experience overall.

Some Of What You Need

• Completion of University degree or equivalent leadership experience.
• Demonstrated ability to deliver a high level of customer service and outstanding experiences and the ability to promote the company’s customer service standards.
• Ability to operate independently and take on additional tasks and additional projects as required.
• Ability to understand the importance of community and be able to build relationships and foster connections with others.
• Must be comfortable with feedback culture and managing stakeholder relationships at location.
• Must be comfortable with technology and be able to provide simple solutions as required.
• 2-4 years of progressive experience in hospitality, retail, co-working or sales environment.
• 2+ years of supervisory/ project management experience. We may look at entrepreneurship experience as another eligibility criteria.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…

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About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.