Communicator - External

Brantford Police Service; Brantford; On-site; CAD 76,000 - 101,000; Full time

Job summary

Brantford Police Service is accepting applications for two full-time communicators. The role involves serving as the vital link between the public and police, handling calls, dispatching officers, and monitoring units using GPS and CPIC systems.

Shifts are 12-hour rotating days/nights, including weekends and holidays, with a strong emphasis on accuracy and professional communication. Two vacancies with a compensation range of $76,000–$101,334 annually.

Qualifications

• Understanding of organizational structure and service procedures.
• Working knowledge of standard office and communications software.
• Working knowledge of data entry.

Responsibilities

• Attend mandatory training and undergo proficiency testing as deemed appropriate
• Receive telephone requests for service from the public and prioritize the call for service and forward to appropriate unit by CAD and/or voice radio transmission or telephone
• Dispatch and monitor officers and maintain contact for officer safety
• Monitor police units using GPS information systems
• Monitor audio and video systems as per Policy and Procedure
• Function as a switchboard/CPIC operator, answering administration lines and querying CPIC on behalf of non-MDT units
• Maintain RMS and CPIC and other information systems as necessary
• Be accountable to supervisors for the duties described
• Perform additional duties as required

Skills

Excellent oral and written comms

Word processing

Keyboarding skills

Education

CPIC Operator Course - Entry Level

CPIC Operator Course - Advanced Level

Communications Training

Tools

GPS information systems

RMS

C.P.I.C.

Office software

Job description

Position: Communicator
Posting Type: External
Status: 2 full-time vacant position
Hours of work: 12-hour rotating shifts, days / nights, including weekends and holidays
Compensation Level: $76,000 - $101,334
Application Opening: November 6, 2026
Application Deadline: November 20, 2026

The Brantford Police Service is currently accepting applications for two (2) full-time communicators.

PURPOSE OF POSITION

Under the direction of the N.C.O. i/c Communications, the incumbent will provide an effective and efficient link between the public and the police through professional communications.

Shall, in the performance of duties, respect and protect human dignity and maintain and uphold the human rights of all persons.

SUMMARY OF DUTIES AND RESPONSIBILITIES

• Attend mandatory training and undergo proficiency testing as deemed appropriate
• Receive telephone requests for service from the public and upon obtaining sufficient detailed information, prioritize the call for service and forward same to the appropriate police field unit (s)or other agency by C.A.D. and/or voice radio transmission or telephone according to policy and procedure
• Dispatch and monitor officers and maintain contact for officer safety
• Monitor police units using GPS information systems
• Monitor audio and video systems as per Policy and Procedure
• Function as a switchboard/C.P.I.C. operator, answering the administration telephone lines and querying C.P.I.C. on behalf of non-MDT units
• Maintain RMSand C.P.I.C. and other information systems as necessary
• Be accountable to supervisors for the duties described
• Perform additional duties as required

NOTE: The duties listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the many duties to be performed under the position title or those to be performed temporarily outside an employee's normal line of work.

Knowledge

• An understanding of the organizational structure, Routine Orders, Policy and Procedures, practices within the Service as it pertains to duties performed
• Working knowledge of standard office and communications software
• Working knowledge of data entry

Desirable Courses

• CPIC Operator Course - Entry Level
• CPIC Operator Course - Advanced Level
• Communications Training

Skills

• Excellent oral and written communication skills
• Computer literate in word processingProficient in keyboarding skills.

Abilities

• Ability to exercise good judgement and make good decisions
• Ability to adhere to policies and take direction from a supervisor
• Ability to observe, retain and prepare clear, concise, and accurate reports and operate communications and general office equipment
• Ability to communicate professionally and effectively with people at all levels of comprehension and to handle the public with courtesy and authority
• Must be capable of handling multi-tasks, produce work under strict and definitive deadlines
• All other qualifications the position justifies

Brantford Police Service does not use Artificial Intelligence (AI) enabled tools in the selection or hiring process. Hiring decisions are made by humans based on job-related criteria. Personal information submitted will be used only for the purposes of this competition in accordance with the Freedom of Information and Privacy Act. We welcome and encourage applications from individuals from all backgrounds, including those from underrepresented groups. If you require accommodations during the recruitment process, please let us know and we will work with you to meet your needs.