Communication Technician (Part-Time)- Bridgewater Police Service

Town of Bridgewater; Town of Bridgewater; On-site; CAD 29,000 - 41,000; Part time

Benefits offered by this job

Benefits package

Job summary

Bridgewater Police Service invites applications for a part-time Communications Technician to dispatch on-duty patrol officers and handle front-line public inquiries. This role also entails documentation and coordination with partner agencies, plus court-related paperwork.

The position requires strong privacy sense, diplomacy, and the ability to work independently or in a team, with attention to detail and calm under pressure. Security clearance is required.

Qualifications

• Minimum Grade 12, Post-secondary education preferred.
• 2 years customer service experience
• Proficient in Word, Excel, Outlook. Additional training will be provided for our inhouse systems, but prior experience using JEIN, CPIC and PROS would be an asset.
• Ability to multi-task in a stressful environment
• Self motivated individual with significant attention to detail
• Ability to remain calm, focused, and decisive in high‑pressure or traumatic environments.

Responsibilities

• Answer calls for service and provide customer service at the counter.
• Dispatching patrol staff and providing accurate information to responding members.
• Coordinate with outside agencies – EHS, Fire, NS Power etc.
• Document and input all aspects of contact with the public in the records management program.
• Prepare necessary documentation for court.
• Enter charged persons on CPIC for all agencies.
• Enter and maintain all Summary Offence Tickets (SOTs).
• Enter amended court orders including Undertakings, Probation Orders, Warrants, etc.
• Conduct Criminal Record checks.
• Other duties as required.

Skills

Customer service

Multi-tasking

Calm under pressure

Attention to detail

Education

Grade 12

Post-secondary education preferred

Tools

Word

Excel

Outlook

JEIN

CPIC

PROS

Job description

Job No:TOB2026027

Work With Us

Bridgewater is a thriving town of more than 8,800 people, nestled in the heart of the historic LaHave River Valley. Known as the “Main Street of the South Shore,” Bridgewater offers numerous services and industries to its citizens and the Lunenburg County region. Over the past decade, the Town of Bridgewater has emerged as an international leader in sustainability and energy transition planning and programming.

The Bridgewater Police Service, located at 45 Exhibition Drive, Bridgewater, Nova Scotia, is made up of 40 employees - 25 officers, (three have been seconded to specialized, provincially funded units such as the Street Crime Enforcement Unit, Criminal Intelligence Service NS, and the School Safety Resource Officer program), five auxiliary constables and ten civilian members.

We are committed to offering equal employment opportunities based on qualifications and performance, and free from discrimination because of age, race or ethnic origin, religion, sex, sexual orientation, disability, family status, gender identity, or other protected characteristics, in accordance with the Nova Scotia Human Rights Code. We strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contactHuman Resources at [e-mail] .

About The Role

Bridgewater Police Service is inviting applications for a responsible individual to fill a part-time Communication Technician position.
This position is responsible for dispatching on-duty patrol officers and completing necessary documentation. The Communication Technician is also responsible for front-line service to the public (telephone and in-person) whether contacting the office for an emergency or a general inquiry.

Core Responsibilites

• Answer calls for service, which could range from a general inquiry to an emergency call in progress, along with providing customer service at the counter.
• Dispatching patrol staff, providing accurate information to members responding.
• Working with outside agencies – EHS, Fire, NS Power etc.
• Document and input all aspects of the contact with the public accurately in the records management program.
• Prepare the necessary documentation for court.
• Entering charged persons on CPIC for all agencies.
• Entering and maintaining all Summary Offence Tickets (SOTs).
• Entering all amended court orders in a timely manner including Undertakings, Probation Orders, Warrants, etc.
• Conduct Criminal Record checks.
• Other duties as required.

About You

You have a strong understanding of privacy and confidentiality with the ability to exercise diplomacy and good judgement. You can work independently as well as part of a team and with other outside agencies. With your excellent communication skills, you effectively manage relationships with diverse groups of people and can lead a team of professionals. You are attentive to detail, ensuring accuracy and enjoy working with numbers and details.

Qualifications

• Minimum Grade 12, Post-secondary education is preferred.
• 2 years customer service experience
• Proficient in computer programs – Word, Excel, Outlook. Additional training will be provided for our inhouse systems, but prior experience using JEIN, CPIC and PROS would be an asset.
• Ability to multi-task in a stressful environment
• Self motivated individual with significant attention to detail
• Ability to remain calm, focused, and decisive in high‑pressure or traumatic environments.

The candidate must be computer literate and comfortable learning and navigating new programs and systems. Although experience in a policing, emergency service, or dispatch environment is preferred, training will be provided.

A high level of tact, diplomacy, the ability to handle sensitive and sometimes heated situations in an appropriate manner combined with a high level of organization, accuracy, and attention to detail in a stressful environment are key qualifications. The successful candidate must also submit to a security clearance.

Hours of Work

Hours fluctuate based on operational demands. Part Time Comm Tech shifts can range from a minimum 4 hours up to 12 hours which include days, nights, weekends, holidays, and on‑call shifts. Guaranteed 40 hours every two weeks, entitling candidates to enroll in a benefits package. There may be opportunity to work more hours if they become available. Overtime is mandatory.

The on call associated with this position will be every other week, running from Monday to Sunday. During the week of being on call, the Part‑Time Comm Tech may be called in for shifts at any time.

Terms and Conditions of Employment

• Hourly rate $25.16/hour
• BPS operates 24/7, therefore the successful candidate must be available to work a rotating shift, including nights, weekends and holidays.
• All Comm Tech’s start as part time, and full‑time positions are filled via seniority.
• Operates out of the Police Services Facility at 45 Exhibition Drive

About Us

Bridgewater, Nova Scotia, Canada is a town of approximately 9,000 residents, nestled in the heart of the LaHave River Valley on the province's South Shore.