Communications Coordinator

Clear Destination Inc.; Vancouver; On-site; CAD 52,000 - 72,000; Full time

Job summary

CPBC is seeking a Communications Coordinator (Temporary 1-Year Term) based in the BC Lower Mainland to support its communications and public protection mandate. The role covers content development, editorial planning, social media, inquiries & media monitoring, with a focus on efficient workflows and tool development.

The candidate should have a degree or diploma in communications or related field and 1–3 years of relevant experience, plus strong writing and project planning skills.

Qualifications

• Degree or diploma in communications, public relations, business administration, or related field
• 1–3 years of relevant experience in a communications role preferred
• Experience in regulatory/public sector is an asset
• Editorial or media relations experience is an asset
• Strong writing, editing, proofreading across formats
• Proficient with MS Office and SharePoint
• Familiarity with CMS (Drupal/WordPress) and email marketing tools
• Ability to plan, manage workflows, and coordinate with partners
• Experience with social media content and monitoring tools
• Ability to deliver under pressure and meet deadlines

Responsibilities

• Coordinate department workflows and deadlines using planning tools
• Maintain the editorial calendar and content production across channels
• Draft key messages and responses to inquiries
• Create and schedule social media content aligned with branding
• Develop communications plans and website content
• Coordinate email marketing campaigns and asset distribution
• Support meeting and event material production
• Manage intranet content and records
• Monitor media coverage and report on engagement metrics
• Support internal communications initiatives and records management

Skills

Degree or diploma in communications

1-3 years experience in communications

Writing, editing and proofreading

Social media management

CMS familiarity (Drupal, WordPress)

Email marketing or CRM tools

Microsoft Office (Outlook, Word, Power

Education

Bachelor/ Diploma in communications or related field

Tools

Microsoft Planner

SharePoint

Drupal

WordPress

Envoke/Constant Contact

Adobe InDesign/Illustrator

Meltwater

Job description

About the Role

Based in the BC Lower Mainland, CPBC is seeking a Communications Coordinator (Temporary 1-Year Term) to support its communications and public protection mandate. The Coordinator will help build and protect CPBC’s reputation, advance regulatory and strategic priorities, and deliver clear, timely communications to internal and external audiences.

Reporting to the Director of Communications and Engagement, the Coordinator supports a range of day-to-day communications activities, including content development and distribution, editorial planning, social media, responding to inquiries, media monitoring, and records management. The role also coordinates workflows and priorities and develops practical systems and tools to help the team work efficiently and consistently.

The successful candidate is a proactive communications professional with a degree, diploma, or equivalent experience in communications, public relations, business administration, or a related field, along with 1–3 years of relevant experience. Experience in a regulatory, professional, or public-sector environment is an asset, as are editorial or media relations experience and training in diversity, equity and inclusion or Indigenous Cultural Safety.

Qualifications, Skills and Knowledge

• Degree or diploma in communications, public relations, business administration, or a related field or equivalent experience
• 1-3 years of relevant work experience (or an equivalent combination of education and experience) in a Communications role preferred
• Experience working in a regulatory/professional organization, or the public sector is an asset
• Anti-racism and/or diversity, equity and inclusion training, Indigenous Cultural Safety training or equivalent self-directed training is an asset
• Editorial or media relations experience is an asset
• Strong writing, research, editing, and proofreading skills across a variety of formats and channels (e.g. newsletters, web, intranet, social media)
• Effective communications skills
• Familiarity with social media platforms and broader social media content conventions
• Proficient in Microsoft Office (Intermediate level in Outlook, Word, PowerPoint, Excel and SharePoint)
• Proficient in project planning and workflow tracking tools (e.g. Microsoft Planner)
• Working knowledge ofcontent management systems (Drupal,WordPress, etc.)is an asset
• Familiarity with email marketing or CRM platforms (e.g. Envoke, Constant Contact)
• Familiarity with design software (e.g. Adobe InDesign, Illustrator)
• Familiarity with media monitoring software (e.g. Meltwater) is an asset
• Ability to problem solve and analyze situations to recommend solutions
• Ability to build and maintain effective working relationships with all partners
• Ability to organize and prioritize work to meet deadlines and adapt to changing priorities.
• Ability to understand requirements, ask relevant questions, and clarify information to respond effectively
• Ability to work independently and within a team
• Ability to deliver results under pressure
• Strong detail orientation and drive for accuracy
• Commitment to continual learning and a drive for intellectual curiosity to innovate and improve

Key Responsibilities

Workflow Planning

• Tracks and coordinates department workflows, scheduling workback plans, flagging conflicts and potential capacity issues and helping to manage deadlines and deliverables for larger projects as well as ongoing operational tasks.
• Updates and maintains departmental workflow planner and tracking system (e.g. Microsoft Planner).
• Establishes and coordinates regular planning meetings to ensure work is on track.
• Tracks and manages the status of approvals and coordinates with department leads and internal subject matter experts to ensure all work is reviewed by necessary internal and external partners.
• Assists department leads in the development and execution of comprehensive strategic communications plans.

Content Development and Writing

• Assists the Communications and Engagement Department with the development and revision of a range of external and internal-facing communications content across a variety of channels.
• Undertakes monthly and longer-range content planning in support of the editorial calendar.
• Assists with the development of key messages and maintains database of established key messages.
• Drafts summaries of emerging issues and key messaging documents to support department leads and internal partners.
• Drafts responses to external inquiries received through the department inbox or other channels.

Social Media

• Creates and schedules social media content across social media channels in support of organizational initiatives and in alignment with messaging and branding guidelines.
• Supports the growth and maintenance of CPBC’s social media presence.
• Monitoring engagement on CPBC’s social media accounts, responding or escalating as needed.

Production Support

• Supports the design of both internal and external facing presentations for leaders across CPBC.
• Develops communications plans, website content, social media, and other materials as needed.
• Develops, manages, and maintains an editorial calendar, coordinating content production, delivery, and publication across multiple channels.
• Coordinates the production and distribution of email marketing.
• Supports and coordinates the production of meeting/event/presentation materials including presentation slides, speeches and speaking notes.
• Supports website administration by keeping content current and assessing its ongoing relevance.
• Supports internal communications initiatives including coordinating Intranet content and updates.

Correspondence and Intake Management

• Monitors department inbox, tracks, and triages incoming requests.
• Establishes and manages an intake process to triage inter-departmental requests, new projects and deliverables, helping to determine scope and priority.
• Handles internal correspondence and project intake, coordinating deliverables and required support with department representatives.
• Ensures timely response and follow-up with both internal and external partners.

General Support

• Establishes and maintains shared drives, filing conventions and records for the departments.
• Documents, tracks, and follows up on action items and deliverables arising from Communications and Engagement department meetings and other meetings as required.
• Conducts research and compiles information to support departmental planning, and decision-making.
• Coordinates procurement, invoicing and support for the department.
• Assists in the development, tracking, and implementation of department policies, standards, and procedures.

Digital Asset Management

• Establishes and maintains an organized library of the department’s digital assets, cataloguing all existing and incoming assets using a consistent structure.
• Coordinates access to digital assets for internal and external partners, ensuring usage is in line with brand and visual standards as well as broader organizational policies.

Records Management

• Supports records management and document retention as needed.

Media and Metric Monitoring

• Monitors media coverage, performs a regular media scan, identifies key emerging issues, and provides basic summaries and reports as needed.
• Maintains basic tracking and analytics of engagement metrics across relevant channels including website, email, and social media.