Communications Clerk - Repost

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 24,000 - 29,000; Full time

Job summary

Winnipeg Regional Health Authority, Winnipeg, MB, is seeking a term, in-person Clerk/Reception role with evening shifts (0.64 FTE, 5 hours daily). The position requires bilingual English/French proficiency, Grade 12, and at least six months of related or direct customer service experience.

Based in the Telephone & Inquiry unit (SBH), the role emphasizes confidentiality, strong interpersonal skills, and the ability to multitask in a fast-paced environment, with checks for Criminal Records and

Qualifications

• Six (6) months related* experience; or, Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.
• Note: Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.

Skills

Bilingual English-French

Windows OS

35 wpm keyboarding

Interpersonal communication

Multi-tasking in fast-paced env

Confidentiality

Independent with minimal supervision

Good telephone manner

Education

Grade 12

Tools

Windows OS

Job description

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Department / Unit: Telephone & Inquiry - SBH

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date - End Date: ASAP - 11/16/2026

Reason for Term: Other Leave

FTE: 0.64

Anticipated Shift: Evenings

Work Arrangement: In Person

Daily Hours Worked: 5.00

Annual Base Hours: 2015

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Experience

• Six (6) months related* experience; or,
• Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

Note: Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.

Education (Degree/Diploma/Certificate)

• Grade 12, or recognized equivalent.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Fluently bilingual in both English and French. ***
• Ability to work in a Windows operating environment.
• Keyboarding speed: 35 wpm.
• Ability to read, write, speak and understand English.
• Ability to interact well with others.
• Ability to retain information which is of a confidential nature.
• Ability to multi-task in a fast-paced environment.
• Good interpersonal communication skills.
• Good telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.

***The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant’s proficiency level. For more information on the required proficiency level, please contact the Human Resources Department.

Physical Requirements

Not Applicable

This term position may end earlier as outlined in your collective agreement.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.