Communications and Stakeholder Engagement Coordinator (Bilingual)

Pinecrest-Queensway Community Health Centre; Ottawa; On-site; CAD 66,000 - 78,000; Full time

Benefits offered by this job

3 weeks PTO

Employee Assistance Program

Flexible Health and Wellness Spending 

Job summary

Pinecrest Queensway Community Health Centre in Ottawa is seeking a Communications and Stakeholder Engagement Coordinator (Bilingual) to drive system-level change across Ottawa’s health and community sectors. You will work with the Ottawa OHT-ÉSO backbone team and PCN partners to plan and deliver communications and engagement activities.

The role requires developing strategies, managing digital content, and coordinating with diverse stakeholders.

Qualifications

• 1-3 years of experience in communications, community engagement or public education.
• Post-secondary degree in communications, media, public relations, journalism, or relevant discipline.
• Demonstrated experience developing and implementing communications and stakeholder engagement strategies in collaborative, multi-stakeholder environments.
• Proven ability to communicate clearly and effectively with diverse audiences – including patients, caregivers, physicians, nurse practitioners, primary care providers, community agencies.
• Knowledge of health sector and equity, anti-racism and co-design is an asset.

Responsibilities

• Develop and implement integrated communications and stakeholder engagement strategies.
• Lead content development across digital platforms (website, social media, newsletters).
• Collaborate with project teams to advance Ottawa OHT-ÉSO priorities.
• Develop and coordinate high-quality communications materials and provide design support.
• Maintain CRM database of PCN members and ensure brand consistency across materials.
• Support media relations and Ontario Health communications guidelines.

Skills

Bilingual English/French

Written communication

Verbal communication

Interpersonal skills

Project coordination

Adobe/ Canva / Wordpress familiarity

Education

Bachelor's degree in communications or related field

Tools

Microsoft Office

Wordpress

Canva

Adobe products

eNewsletter platforms

Job description

Position Title: Communications and Stakeholder Engagement Coordinator (Bilingual)

Department: Corporate Services

Job Status: Full time, 35 hours/ week, 12 month contract

Pay Scale: $36.362/hour to $42.779/hour

Reports to: Monica Armstrong, Director of the Ottawa OHT-ÉSO

This position is an existing vacancy.

Benefits include:

• 3 weeks of paid time off
• Employee Assistance Program
• Flexible Health and Wellness Spendings Account

The Ottawa Ontario Health Team- Équipe Santé Ontario d’Ottawa (Ottawa OHT-ÉSO) is one of 58 approved Ontario Health Teams (OHTs) across the province. OHTs work collaboratively with health and social service providers, primary care and community members to deliver equitable, accessible, integrated, patient-centered care that improves the health outcomes for an attributed population.

Grounded in a population health approach, the Ottawa OHT-ÉSO focuses on underserved and equity deserving populations, and leverages team-based care with the goal of a healthier Ottawa where every person is supported to live well in our community and have equitable access to timely, high-quality care in both official languages.

The Ottawa OHT-ÉSO is committed to improving the experience and work life of primary care and other health care providers striving to provide quality care and support. The Ottawa OHT-ÉSO is actively re-designing care pathways and evolving models of care.

Pinecrest Queensway Community Health Centre is the host organization for this position, in their capacity as Administrator of the Ottawa OHT-ÉSO. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary:

We are seeking a Communications and Stakeholder Engagement Coordinator to play a key role in advancing system-level change across Ottawa’s health and community sectors. Working closely with the Ottawa OHT- ÉSO backbone team, Primary Care Network (PCN), Collaborative Leadership Group, Client Partner Table and partner organizations to plan and deliver high-quality communications and stakeholder engagement activities that support the Ottawa OHT-ÉSO and Primary Care Network's goals and priorities.

The Communications Coordinator is a communications generalist with proven experience developing and implementing communications and stakeholder engagement strategies in a multi-organization, multi-sector environment, using evidence informed practices. Experience in health care is preferred.

Reporting to the Director of the Ottawa OHT-ÉSO, the Communications Coordinator will collaborate with communications professionals across OHT/PCN partners and the backbone team to advance objectives in areas including media relations, event planning, internal and external communications, partner and community engagement. The role offers an opportunity to help show how organizations, clinicians, partners and communities connect and work together to improve health and care for people across Ottawa.

Responsibilities:

• Develop and implement integrated communications and stakeholder engagement strategies that support the Ottawa OHT- ÉSO / PCN goals, priorities and initiatives
• Lead content development and engagement across digital platforms, including the website, social media and newsletters; monitor analytics and engagement
• Collaborate with project teams to develop and implement communications and engagement plans that advance the Ottawa OHT-ÉSO priorities and effectively engage partners, stakeholders and communities
• Develop, edit and coordinate high-quality communications materials, including reports, articles, presentations, key messages and other project materials; provide graphic design and copyediting support as required
• Maintenance of CRM database of PCN members
• Maintain Ottawa OHT-ÉSO brand standards, templates and communication tools, and promote consistent use across materials and initiatives
• Support media relations, including preparing news releases, key messages and responses to media inquiries
• Support implementation of Ontario Health communications guidelines and strategies
• Strengthen communications with community partners and organizations, including sharing information and resources
• Apply evidence informed communications and engagement best practices across all Ottawa OHT-ÉSO/ PCN materials and activities
• Other duties as required and assigned

Requirements:

• 1-3 years of experience in communications, community engagement or public education, preferably in a health or social service setting
• Post-secondary degree in communications, media, public relations, journalism, or relevant discipline.
• Demonstrated experience developing and implementing communications and stakeholder engagement strategies in collaborative, multi-stakeholder environments
• Proven ability to communicate clearly and effectively with diverse audiences – including patients, caregivers, physicians, nurse practitioners, primary care providers, community agencies
• Experience developing tailored strategies to engage and communicate with diverse communities
• Exceptional written, verbal, presentation and interpersonal skills, with the ability to manage multiple priorities and meet deadlines
• Ability to work independently and collaboratively within a small team, demonstrating initiative, flexibility and sound judgment
• Advanced proficiency with Microsoft Office, social media, Canva, Adobe products; eNewsletter platforms; Wordpress and similar digital tools
• Knowledge of health sector, including primary care, acute care, home care, long term care and community support services, is an asset
• Knowledge of AODA requirements and a demonstrated commitment to health equity, anti-racism, anti-oppression and client and caregiver co-design
• Bilingual (English/French) is mandatory requirement