Communication Technician I

Zayo Group Holdings, Inc.; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company seeks a Communication Technician I in Montreal to provide superior customer service and technical support. The role requires strong interpersonal skills, troubleshooting ability, and Secret-level security clearance. Applicants should possess a college diploma in a technical field and be ready for on-call duties, including nights and weekends.

Qualifications

• Secret-level security clearance required; Canadian citizenship and 10 years residency in Canada.
• Technical diploma preferred; capable of triaging and troubleshooting services.

Responsibilities

• Provide excellent customer service within the Service Orchestration team.
• Perform basic troubleshooting on managed and unmanaged services.
• Document actions through trouble ticket systems.

Skills

Customer focus

Interpersonal skills

Troubleshooting

Multi-tasking

PC skills

Education

College diploma in a related technical field

Job description

Communication Technician I page is loaded

Apply locations QC - Montreal time type Full time posted on Posted 2 Days Ago job requisition id R0015164

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Communication Technician I to be accountable for providing excellent Customer Service within the Service Orchestration team. This would involve inbound and outbound customer calls, collecting information on service issues, documenting actions through our trouble ticket systems, and performing basic troubleshooting on both managed and unmanaged services (both restricted and unrestricted accounts and including GCNET – Government of Canada).

Please note : This is a Union role and will be expected to be On Call for Night and Weekend shifts. S hift picks will be based on seniority.

KEY MEASUREMENTS :

Productivity and quality as measured by internal audit procedures.

Other measures as defined by the business (E.g. services provided to Government of Canada.)

KEY COMPETENCIES & SKILLS :

Excellent customer focus, comfortable talking with customers at any level.

Solid interpersonal skills with ability to deal with difficult situations and clients.

Ability to work independently or in a team environment.

Ability to do triage and troubleshooting on the full suite of managed services and equipment.

Ability to multi-task.

Good PC skills with a working knowledge of MS office and database programs.

QUALIFICATIONS :

Secret-level security clearance by an agency of the Government of Canada or Secret-level security clearance is required. Security clearance can be obtained after hire but is a condition of employment to retain the position. To receive a Secret Clearance, the candidate must be a Canadian Citizen and have lived in Canada for 10 yrs or over.

Must be located in or near Montreal and willing to work in office, physical workplace is within the Secured Operations Zone (Montreal).

The Service Desk operates on a 7 day x 24 hour basis supporting retail and government accounts, t his role will be expected to be On Call for Night and Weekend Shifts.

College diploma in a related technical field completed or in progress preferred.

PRINCIPALES MESURES DU RENDEMENT :

QUALIFICATIONS :

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