Commercial Team Leader - Key Accounts

Cryer Baker Recruitment Ltd.; Edmonton; On-site; GBP 45,000; Full time

Job summary

An exciting opportunity has emerged for a Commercial Team Leader in a dynamic insurance brokerage. This role involves leading a dedicated team, managing key accounts, and ensuring exceptional customer service delivery. The company is focused on growth and development, making it an ideal time to join. Responsibilities include negotiating claims, managing team performance, and enhancing client relations. If you possess strong leadership skills and a passion for the insurance industry, this position offers a pathway for career advancement in a supportive environment. Join a client-focused organization that values innovation and teamwork.

Benefits

Bonus

Pension

Staff Benefits

Qualifications

• Approx. 5 years of experience in commercial insurance.
• Experience in team management within an insurance brokerage.

Responsibilities

• Negotiate and deliver MTA and claims settlement.
• Manage team and provide training and feedback.
• Maintain high levels of customer service for key accounts.

Skills

Motivational & Leadership Skills

Emotional Intelligence

Commercial Insurance Knowledge

Communication Skills

Self-Starter

Tools

Open GI

Outlook

Excel

Word

Job description

An exciting opportunity has arisen to work in the company’s head office in Kent as a Commercial Team Leader working on their “Key Accounts”. This brokerage is proudly independent where they are a very client focused organisation specialising in many bespoke insurance schemes and products. There is currently a big push by the company for development this year and it is therefore a very good and exciting time to join this organisation.

The opportunity would be to support the Customer Service Delivery Manager in maintaining high levels of customer service to all clients, especially the Company’s Key Account and Elite clients.

To assist in developing key account proposition in conjunction with Renewals Director and Team Leaders.

Specific duties and responsibilities:

1. Negotiating and delivery of MTA and claims settlement
2. Deliver the best possible service for our clients
3. Premium collect from client for MTA
4. Diary management of Open GI
5. Daily liaising/ communications/ administration for clients handled
6. Servicing of an allocated selection of larger and more complex accounts
7. Handling of mid-term issues on renewal business
8. Placement of some new business (cross sales)
9. Coordination with the HR team on employment relation issues
10. Management of the team allocated (absence management, 1-2-1’s, providing management feedback)
11. Provides encouragement to team members, including communicating team goals and identifying areas of new training or skill checks
12. Assists management with hiring processes and new team member training
13. Preparing and delivering presentations at Company meetings
14. Preparing and delivering presentations at Client meetings

Requirements:

1. Excellent motivational & leadership skills
2. Strong levels of emotional intelligence
3. Strong knowledge of commercial insurance
4. Excellent communication skills
5. Self-starter and self-motivated in the working environment

Key Responsibilities including but not limited to:

1. Vehicles Adjustments and Complex MTA’s
2. Ad-hoc re-broking cases in relation to unique requirements
3. Diary management on OpenGi
4. Daily caseloads in respect of incoming post enquiries and emails
5. Maintaining Client and Customer Relations to increase retention
6. Assisting in the daily management of the team (absences, 1-2-1s, training, etc.)

Person Specifications:

1. Knowledge of commercial insurance (approx. 5 years)
2. Experience of running a team within an insurance brokerage
3. Excellent communication skills
4. Organised and systematic approach to work
5. Good attention to detail
6. Self-starter and self-motivated in the working environment
7. The ability to work to own initiative
8. Proficient with Outlook, Excel and Word

This is an excellent opportunity for someone who is currently performing a similar role, or for some wishing to make the next step up.

Attractive basic salary up to £45k, plus bonus, pension and other staff benefits.

For further information please contact Andy Baker on 07834 596414/0113 4931720 or email [e-mail]