Commercial Store Associate

Sherwin-Williams; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Branch Coordinator to enhance customer satisfaction and sales in their Ottawa store. This role involves engaging with commercial paint customers, understanding their needs, and providing tailored solutions. Candidates should possess strong customer service skills, a valid driver's license, and the ability to manage physical tasks. The position offers an opportunity to work in a dynamic retail environment, ensuring product quality and visual standards while maintaining excellent client relationships. Join a team that values your contributions and supports your growth in the retail sector.

Qualifications

• Must have a valid, unrestricted Driver’s License.
• Ability to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.

Skills

Customer Service

Sales Skills

Communication Skills

Problem Solving

Bilingual Communication

Education

High School Diploma or GED

Tools

Tinting and Mixing Equipment

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. The individual selected for this role will be expected to work at Store #8709, located at: 1760 WOODWARD DR, OTTAWA, ON K2C 0P8 Qualifications Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales