Commercial Specialist

Quectel; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

Quectel is seeking a Commercial Specialist in Vancouver to bridge Sales, Operations, and Customers by using BI/Actus and CRM/ERP to drive data-driven decisions and streamline order management.

You will coordinate demand planning, manage sales orders, ensure on-time delivery, and develop commercial models while collaborating across Master Scheduling, Quality, and Warehouse teams.

Qualifications

• Bachelor’s degree in Business Administration, Economics, Data Analytics, Supply Chain, or related field.
• Strong proficiency in BI/Actus, data analytics, and reporting tools.
• Hands-on experience with CRM and ERP systems; knowledge of international trade and order management processes is a plus.

Responsibilities

• Serve as the primary customer/site contact for assigned accounts and support customer order management.
• Execute demand planning processes by ensuring customer forecasts are received within agreed contractual timelines, analyzed, entered into CRM/ERP systems, and communicated to the site team.
• Create and manage sales orders within ERP and CRM systems.
• Coordinate with internal teams to ensure on-time delivery of orders, including but not limited to Master Scheduling, Quality, and Warehouse teams.
• Understand supply agreement terms and ensure customers are accurately billed for all products and services provided.
• Lead the development, documentation, and maintenance of commercial models using CloudCC, Excel, and other related data tools.
• Drive the overall execution of customer service contracts and warranty loading processes, including pull-ins, push-outs, and cancellations related to existing contracts.

Skills

Data analytics

Forecasting

Communication

Problem solving

Multi-department collaboration

Education

Bachelor’s degree in Business Administration, Economics, Data Analytics, Supply Chain, or related field

Tools

BI/Actus

CRM systems

ERP systems

Excel

CloudCC

Job description

The Commercial Specialist will serve as a key link between Sales, Operations, and Customers, leveraging advanced data analytics tools (BI/Actus) and CRM/ERP systems to drive business decisions, streamline order management, and enhance customer satisfaction. This role requires both analytical and commercial expertise, ensuring data-driven sales planning, accurate forecasting, and seamless execution of customer orders.

Responsibilities

• Serve as the primary customer/site contact for assigned accounts and support customer order management.
• Execute demand planning processes by ensuring customer forecasts are received within agreed contractual timelines, analyzed, entered into CRM/ERP systems, and communicated to the site team.
• Create and manage sales orders within ERP and CRM systems.
• Coordinate with internal teams to ensure on-time delivery of orders, including but not limited to Master Scheduling, Quality, and Warehouse teams.
• Understand supply agreement terms and ensure customers are accurately billed for all products and services provided.
• Lead the development, documentation, and maintenance of commercial models using CloudCC, Excel, and other related data tools.
• Drive the overall execution of customer service contracts and warranty loading processes, including pull-ins, push-outs, and cancellations related to existing contracts.

Educational and Skill Requirements

• Bachelor’s degree in Business Administration, Economics, Data Analytics, Supply Chain, or related field.
• Strong proficiency in BI/Actus, data analytics, and reporting tools.
• Hands-on experience with CRM and ERP systems; knowledge of international trade and order management processes is a plus.
• Solid understanding of demand planning and sales forecasting methodologies.
• Excellent communication and interpersonal skills; ability to collaborate across multiple departments.
• Strong problem-solving and analytical skills with attention to detail.

Ability to manage multiple priorities and deliver results in a fast-paced environment.