Commercial & Relationship Manager

Wipro Technologies; Mississauga; On-site; CAD 70,000 - 110,000; Full time

Job summary

Wipro Limited in Mississauga, Canada is seeking a Commercial & Relationship Manager to drive revenue, optimize processes, and ensure superior customer experience through effective leadership of daily operations and personnel. You will plan strategy with senior stakeholders, ensure contract governance, and manage cross‑functional delivery to maximize value for the account.

The role emphasizes strategic planning, client engagement, invoicing oversight, and continuous improvement to sustain

Qualifications

• Experience managing large accounts and executive-level client interactions.
• Proven ability to drive revenue growth and strategic planning.
• Strong governance, contract compliance and invoicing oversight.

Responsibilities

• Maximize revenue and ensure contract compliance and governance for the account.
• Collaborate with senior stakeholders and clients to plan strategic directions.
• Forecast, track metrics, and report status to leadership; drive cost effectiveness.
• Oversee invoicing processes, budgets, and resource optimization for delivery.
• Lead and mentor delivery teams to achieve quality and on‑time performance.
• Identify new geographies and alternate revenue streams to grow the account.

Skills

Strategy Planning

Contract Compliance

Stakeholder Management

Revenue Growth

Client Relationship

Governance

Invoicing

Resource Optimization

Leadership

Job description

Job Title: Commercial & Relationship Manager

Posting Start Date: 9/9/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of this role is to increase revenue, maximize process efficiency & cost‑effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account.

Do

• Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
• Strategy Planning with Senior Stakeholders & Clients
  • Collaborate with leaders to provide strategic and operational plans associated with the account
  • Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
  • Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product
  • Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account
  • Report to global delivery account head on status of the account
  • Ensure a deep enough understanding of clientsindividual experiences to head off potential issues before they become problems
• Contract compliance & adherence
  • Ensure all SLA parameters are met in the account and maintain a green card at all times
  • Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non‑compliances are cited
  • Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

• Delivery governance in the account
  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics

• Invoicing
  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client
• Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions
• Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable)
• Collect and analyze statistics (costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses

• Ensure outstanding performance against key metrics mentioned in the agreement
  • Regular cadence around contract compliance
    • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
    • Set direction for the team, track progress against targets through regular cadence calls and course correct as required
    • Drive the focus of the team on quality and adherence to contract compliance processes
    • Drive and implement structured cadence around quality, both process and transactional
    • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
    • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
  • Resource Allocation & Retention
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
    • Optimize manpower and minimize leakages by working closely with delivery head
    • Ensure retention by offering relevant trainings and certifications of all allocated resources
    • Lead one‑on‑one floor connect and other engagement activities to improve stickiness of the delivery team
    • Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects