Commercial Property Administrator (Retail & Industrial)
Commercial Property Administrator (Retail & Industrial)
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Position Summary
We are seeking a mid-level Commercial Property Administrator to support the Property Management team in overseeing a portfolio of retail and industrial properties. The role blends administrative support, tenant relations, operational coordination, and lease compliance monitoring to ensure high-quality property performance and tenant satisfaction.
Position Summary
We are seeking a mid-level Commercial Property Administrator to support the Property Management team in overseeing a portfolio of retail and industrial properties. The role blends administrative support, tenant relations, operational coordination, and lease compliance monitoring to ensure high-quality property performance and tenant satisfaction.
The ideal candidate will be organized, detail-oriented, and proactive, with a strong understanding of commercial leases, vendor management, and property operations.
Key Responsibilities
Administrative and Tenant Support
- Prepare, track, and manage tenant correspondence (notices, memos, default letters, rent reminders).
- Assist with lease administration, including tracking lease expirations, renewals, critical dates, and maintaining lease abstracts.
- Maintain accurate tenant files (electronic and paper), including insurance certificates, leases, amendments, service contracts, and compliance documents.
- Respond promptly and professionally to tenant inquiries and coordinate with Property Managers for appropriate resolution.
- Process tenant move-in/move-out documentation and coordinate access cards, keys, onboarding packages, and communication notices.
- Monitor tenant lease compliance by tracking critical obligations (e.g., insurance certificates, operating hours, signage rules), flagging non-compliance issues, and preparing preliminary notices under the guidance of the Property Manager.
Financial and Reporting Support
- Review, code, and track vendor invoices for approval in accordance with property budgets.
- Assist with annual operating budgets, preparing preliminary spreadsheets, and inputting expense forecasts.
- Support in monthly property reporting by gathering operational updates, tracking tenant arrears, and updating occupancy/vacancy data.
- Help coordinate tenant chargebacks and operating cost recoveries.
Operational Coordination
- Track and schedule building inspections, preventative maintenance (HVAC, fire inspections, elevator servicing), and minor repairs.
- Liaise with service providers for regular maintenance and ensure timely completion of work orders.
- Manage work order and service request systems, monitor contractor performance, and ensure proper closure of tasks.
- Collaborate with Onsite Property Managers (if applicable) to support day-to-day operational needs.
Lease Compliance Support
- Track and maintain insurance certificates (COIs) and send renewal notices to tenants.
- Monitor operational compliance items such as tenant operating hours, unauthorized signage, and unauthorized alterations.
- Draft and issue first-level compliance correspondence (informal notices) under Property Manager direction.
- Support the Property Manager by maintaining compliance tracking logs, documentation archives, and assisting with preparation of formal notices of default where necessary.
Qualifications
- 3–5 years of experience in commercial property administration (retail or industrial preferred).
- Strong working knowledge of commercial leases, lease compliance, and property management operations.
- Familiarity with basic building systems (HVAC, plumbing, fire life safety systems) is an asset.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook); familiarity with property management systems (e.g., Yardi, MRI) preferred.
- Excellent communication skills (written and verbal) in English and French (bilingualism required for Quebec).
- Strong organizational skills, detail orientation, and ability to manage multiple concurrent tasks.
- Ability to work independently while collaborating closely with Property Managers, Onsite Managers, and internal teams.
- Professional demeanor when interacting with tenants, vendors, and other external stakeholders.
Seniority level
Seniority level
Mid-Senior level
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Job function
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