Commercial Operations Manager

Auxe; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Auxe in Toronto is seeking a Commercial Operations Manager to own the end-to-end operational lifecycle of enterprise AV deployment. You will lead internal Project Coordinators and Technical Support teams while coordinating a continent-wide contractor network.

The role emphasizes on-schedule delivery, budget discipline, SOW compliance, and continuous process improvement to scale our field operations across North America.

Qualifications

• 2+ years of experience in Commercial Operations, Field Service Management, or Project Operations within AV/IT/Telecom.
• Proven leadership experience managing internal coordination teams and remote field contractor networks.
• Relentless attention to detail with a process-first mindset and SOPs/OKRs.
• Strong technical literacy across operational tools (Slack, Notion, FSM software, databases, Excel).
• High-grade communication skills balancing subcontractor accountability with client relationships.

Responsibilities

• Lead, mentor, and scale internal Project Coordination and Technical Support teams.
• Oversee end-to-end project lifecycles from intake to site release and accounting handoff.
• Drive adherence to SOPs, SLAs, and quality standards across deployments.

Skills

Leadership

Attention to detail

Communication skills

Tech literacy

Experience in Commercial Operations

Tools

Slack

Notion

FSM software

Excel

Job description

Job Title: Commercial Operations Manager

Location: Toronto, ON (Hybrid)

Employment Type: Full-Time

Auxe is a fast-growing, tech-enabled field operations and commercial installation partner. We deploy, commission, and manage enterprise-grade AV, digital signage, and smart infrastructure networks across North America. We operate at the intersection of high accountability, rapid execution, and seamless client experience.

We are looking for a Commercial Operations Manager to lead our commercial deployment engine, scale our team, and ensure zero-defect field execution across enterprise accounts.

The Role

As Commercial Operations Manager, you will own the end-to-end operational lifecycle for our commercial projects. You will manage internal Project Coordinators and Technical Support teams while overseeing our North American field contractor network. Your mission is simple: ensure every project is deployed on schedule, within budget, and executed strictly to Scope of Work (SOW) compliance.

Key Responsibilities

1. Operational Leadership & Execution

• Lead, mentor, and scale our internal Project Coordination (PC) and Technical Support (TS) teams.
• Oversee end-to-end project lifecycles, from intake document verification to final site release and accounting handoff.
• Drive operational accountability and ensure team adherence to Standard Operating Procedures (SOPs) and project SLAs.

2. Field Logistics & Subcontractor Management

• Manage and expand our continent-wide network of subcontracted field technicians and installation partners (via direct networks and other platforms).
• Oversee technician onboarding, rate negotiations, helper hour constraints, and contractor performance tracking.
• Enforce strict pre-deployment protocols (lock-in policies, freight delivery logistics, and Bill of Lading (BOL) damage tracking).

3. Quality Assurance & Compliance

• Enforce rigorous Quality Assurance protocols, ensuring 100% compliance with client SOWs, photo-documentation guidelines, and site-release checklists.
• Coordinate live remote commissioning with client Network Operations Centers (NOCs) and field support staff.
• Audit real-time field reporting before approving technician site releases.

4. Process Optimization & Financial Controls

• Track and manage project profitability, monitoring labor hours, delay logging, contractor rates, and expense reimbursements.
• Continuously refine operational workflows, tools, and automation across our platforms.
• Analyze operational KPIs (completion rates, first-time fix rates, delay root causes) to drive margin expansion and service quality.

What We’re Looking For

• 2+ years of experience in Commercial Operations, Field Service Management, or Project Operations within Commercial AV, Low-Voltage, IT Infrastructure, or Telecommunications.
• Proven leadership experience managing internal coordination teams and remote field contractor networks.
• Relentless attention to detail with a process-first mindset - you believe great execution comes from tight checklists, clear accountability, OKRs, and standard operating procedures.
• Strong tech literacy across operational tools (Slack, Notion, FSM software, databases, Excel, etc.).
• High-grade communication skills capable of balancing tough subcontractor accountability with exceptional client relationship management.

Why Join Auxe?

• High-Impact Role: Direct ownership over the core engine driving our commercial revenue and scale.
• Growth Culture: Fast-paced, high-accountability environment where performance and initiative are rewarded.
• Competitive Compensation: Salary commensurate with experience + performance bonus + additional.