Commercial Lines Account Manager

HUB International Québec Ltd; Lower Sackville; On-site; CAD 55,000 - 70,000; Full time

Job summary

HUB International Québec Ltd in Lower Sackville, NS is seeking a Commercial Lines Account Manager to service and manage an existing book of business alongside a Commercial Producer.

The role involves client relationship building, renewal management, proactive outreach, and opportunities to upsell, with a focus on service excellence and meeting retention targets.

Qualifications

• College Diploma or University Degree and/or equivalent work experience
• Minimum 2-3 years' experience in insurance Account Management
• General Insurance License required
• Proficient in Microsoft Office: Word, Excel and Outlook
• Experience with commercial insurance desired

Responsibilities

• Managing all aspects of an existing book of business.
• Building client relationships through effective client management.
• Providing support to an assigned Commercial Producer.
• Ensuring new business and retention targets are met, including by means of re-marketing.
• Manage the client’s renewal process.
• Complete outbound calls as required for renewal review and special projects.
• Upsell and cross-sell with existing clients.
• Respond to inbound telephone inquiries.
• Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.
• Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.

Skills

Microsoft Office

Team player

Independent

Interpersonal skills

Time management

Verbal and written communication

Education

College Diploma or University Degree

General Insurance License

Tools

EPIC broker management system

Job description

at HUB International

Through our network of more than 650 offices in North America, HUB International offers you a

Live your PASSION at HUB International

Through our network of more than 650 offices in North America, HUB International offers you a competitive, challenging and user-friendly work environment that strategically positions our employees for their longevity and success.

WHY CHOOSE HUB?

At HUB, we believe it is important to invest in the future of our employees and to provide ongoing opportunities for growth and development. Our entrepreneurial culture creates an environment that allows our people to make the best decisions for our customers and our organization, focusing on expanding industry knowledge of our insurance professionals to better serve our valued clients.

We are committed to providing you with competitive and flexible benefits that reflect your current needs, while evolving over time. Join us as we take the first step towards creating a future that combines a diverse and challenging work environment, financial security and job satisfaction.

We Are Your Ideal Solution If You

• Seek a scalable work environment in a growing organization
• want to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your knowledge and industry expertise
• are an independent person willing to invest time and energy in order to learn the technical aspects of our company
• believe in integrity and success in developing relationships with others

Commercial Lines Account Manager

Job Description

HUB continues to grow and seeking a dynamic Account Manager working out of our HUB Lower Sackville office, who can service and manage an existing book of business working with a commercial producer.

Main duties include, but are not limited to, the following:

• Managing all aspects of an existing book of business.
• Building client relationships through effective client management.
• Providing support to an assigned Commercial Producer.
• Ensuring new business and retention targets are met, including by means of re-marketing.
• Manage the client’s renewal process.
• Complete outbound calls as required for renewal review and special projects.
• Upsell and cross-sell with existing clients.
• Respond to inbound telephone inquiries.
• Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.
• Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.

Job requirements

Technical Skills

• College Diploma or University Degree and/or equivalent work experience
• Minimum 2 - 3 years' experience in insurance Account Management
• General Insurance License required
• Proficient in Microsoft Office: Word, Excel and Outlook
• Experience with commercial insurance desired

Personal Skills

• Team player able to work within Production and Service teams.
• Ability to work independently and in a team.
• Effective organizational skills and time management.
• Exceptional interpersonal, verbal and written skills

Complementary Skills

• Experience with EPIC broker management system an asset

#Québec

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

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