Commercial Lines Account Manager

Ives Insurance Brokers Ltd.; Leamington; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading insurance brokerage is seeking a Commercial Lines Account Manager to provide top-tier client service and manage insurance portfolios. The role involves supporting clients with policy management, relationship building, and business development in a dynamic and community-rooted environment. Candidates should possess strong communication skills and relevant licenses.

Benefits

Company Events

Employee Assistance Program

Extended Health Care

On-site Parking

Paid Time Off

RRSP Match

Qualifications

• RIBO license required; CAIB designation preferred or willingness to pursue.
• Excellent communication, problem-solving and organizational skills.
• Ability to thrive in a fast-paced environment with attention to detail.

Responsibilities

• Provide exceptional client support and manage insurance policies.
• Handle endorsements, renewals, and policy updates accurately.
• Build relationships with clients and identify cross-selling opportunities.

Skills

Communication

Problem-Solving

Organizational Skills

Tech Savvy

Education

RIBO License

CAIB or Equivalent Designation

Tools

MS Word

Outlook

BMS

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Ives Insurance Brokers Ltd.

Built with strong Essex-County roots, Ives Insurance prides ourselves on being there when our community needs us most. With offices spread throughout Essex-County and beyond, we’re proud to serve our communities by providing industry leading customer service and care. Ives is a member of the Navacord Group, and we’re proud to support them in their mission to, “build the great Canadian brokerage”.

Our Waterloo team is excited to be adding a Commercial Lines Account Manager. Reporting to the Director of Commercial Lines, supports and develops the overall performance of their team, while maximizing efficiency and fostering an effortless client experience.

As a Commercial Account Manager, you’ll be the go-to advisor for our clients, providing exceptional commercial account management and acting as the primary link between clients and insurance companies. In this role, you’ll expertly guide clients through the details of their insurance needs while ensuring everything aligns with our brokerage’s standards.

What You’ll Do

• Client & Company Support: Answer inquiries from clients and insurance companies, delivering prompt and professional support.
• Policy Management: Handle endorsements, renewals, and policy updates with an eye for accuracy.
• Relationship-Building: Connect with clients to discuss renewals, provide quotes, and explore new business opportunities.
• Upsell & Cross-sell: Spot chances to recommend products that fit clients' needs.
• Claims & Billing Assistance: Help clients through claims and billing questions to make their experience as smooth as possible.
• Business Development: Prepare submissions and proposals for new and renewal business.
• Industry Engagement: Stay updated on rates, forms, and coverage changes and represent Ives Insurance at industry events.
• Teamwork & Support: Step in to assist coworkers during absences, vacation, and other times when coverage is needed.

What You Bring

• Licenses & Certifications: RIBO license required; CAIB or equivalent designation preferred, or a willingness to pursue it.
• Skills: Top-notch communication, problem-solving, and organizational skills.
• Efficiency: Ability to thrive in a fast-paced environment while maintaining accuracy.
• Tech Savvy: Comfortable using MS Word, Outlook, and BMS.
• Professionalism: Positive demeanor and appearance, with a commitment to confidentiality and high standards of ethics.

The Details

• Work Environment: Frequent use of electronic media.
• Local Travel: Occasional use of a personal vehicle for local travel may be required.

Job Type: Full-time

Pay: $55,000.00-$70,000.00 per year

• Company events
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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